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  2. Onsite Customer Service Assistant jobs in the United States

Onsite Customer Service Assistant jobs in the United States

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  • Sun
    • 1:00 PM - 2:00 PM

      Senior Product Manager Interview

      Sarah Jenkins

    • 2:30 PM - 3:00 PM

      Initial Interview

      Alex Chen

  • Mon
    • 11:00 AM - 11:15 AM

      Product Manager Interview

      David G. (Hiring Manager)

    • 4:15 PM - 5:15 PM

      First Round Interview

      Sophie L.

  • Tue
    • 1:20 PM - 1:45 PM

      Introductory Interview

      Marta W.

    • 2:30 PM - 3:00 PM

      Kick-off Interview

      Daria (HR)

  • Wed
    • 1:00 PM - 1:45 PM

      Qualifying Interview

      James Miller

    • 5:30 PM - 6:00 PM

      Discovery Interview

      Chris V.

  • Thu
    • 2:30 PM - 3:00 PM

      First Interview

      Michael T.

    • 4:00 PM - 5:00 PM

      Interview

      Den

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Customer Service Assistant Jobs in the USA — On-Site Opportunities Await

Across the United States, companies are expanding their support teams, creating strong demand for customer service assistant on-site jobs in bustling business hubs nationwide. With 407 open positions available right now, employers are eager to welcome dedicated professionals who thrive in face-to-face environments. This growing need reflects the broader momentum behind customer-focused industries investing in hands-on, in-person service.

Successful candidates bring strong communication skills, patience, and a natural ability to solve problems quickly under pressure. Familiarity with customer relationship management tools, attention to detail, and a positive, team-oriented attitude are highly valued across customer service assistant vacancies. Employers also look for adaptability and a genuine passion for helping people, since this role often serves as the first point of contact for customers.

On-site customer service assistant positions typically involve working directly within retail stores, call centers, or corporate offices, allowing for immediate collaboration with colleagues and supervisors. The U.S. job market continues to show steady demand for in-person support roles, particularly in metropolitan areas and regional business centers. Companies increasingly value the reliability and personal touch that on-site teams bring to overall satisfaction strategies.

If you're ready to build a rewarding career in support services, now is the perfect time to explore available opportunities. Employers across the country are eager to hire a customer service assistant who can deliver outstanding service every day. Browse the latest listings on Global Work AI and take the next step toward a fulfilling on-site role today.

Frequently Asked
Questions

Everything you need to know about
finding your next role
  • What is the average salary for a customer service assistant in the USA?

    In the USA, pay for a customer service assistant typically falls in the mid-$30,000s to low-$40,000s per year, though hourly roles may range around $16 to $22 depending on employer, industry, and schedule. On-site office and retail jobs in larger metro areas often pay more because of local labor demand and higher living costs. Benefits, evening shifts, and bilingual ability can also raise total compensation. To get a clearer picture, review current listings in your area and compare similar front-desk or support positions.
  • What skills are needed to get hired as a customer service assistant?

    Strong communication is the starting point, but employers also look for active listening, patience, and a calm approach when handling questions or complaints. For an on-site customer service assistant, basic computer use, phone etiquette, scheduling, and accurate recordkeeping matter as well. Retail settings may value cash-handling awareness and product knowledge, while office roles often need email professionalism and teamwork. Adaptability and problem-solving can help you stand out. Checking postings from local USA employers can show which abilities are mentioned most often.
  • What are the main duties of a customer service assistant in an on-site office or retail setting?

    Day-to-day work usually includes greeting visitors, answering calls, responding to basic questions, and helping resolve order or account issues. In an office setting, a customer service assistant may also update records, route messages, and support reception tasks. In retail, the role often involves checkout support, returns, product guidance, and keeping the sales floor organized. Many USA employers expect steady attention to detail and a professional demeanor throughout the shift. Reviewing nearby job ads can reveal whether a role leans more toward administrative or sales support.
  • Do I need previous customer service experience to apply for a customer service assistant job?

    Not always. Many USA employers will consider entry-level applicants if they show good people skills, reliability, and a willingness to learn. Some on-site positions provide training on systems, policies, and service standards, especially in retail or high-volume office environments. Prior experience in hospitality, call centers, reception, or sales can help, but transferable skills often matter just as much. If you are new to the field, focus on examples that show communication and follow-through, then compare openings that list “no experience required.”
  • What qualifications are usually required for a customer service assistant position?

    Most employers ask for a high school diploma or GED, although requirements can vary by company and location in the USA. A clean, professional presentation and dependable attendance are usually important for on-site roles. Some employers prefer candidates with basic office software knowledge, cash-register familiarity, or prior contact with the public. A college degree is not commonly required for this kind of work, but certifications in customer relations or retail systems can help. It is useful to check the education and skill sections of current listings before applying.
  • How does the hiring process work for a customer service assistant role?

    The process usually starts with an online application and resume review, followed by one or more interviews. Many USA employers use a phone screen first, then an in-person meeting for an on-site customer service assistant position. You may be asked about handling difficult customers, teamwork, availability, and basic workplace scenarios. Some companies also include skills testing, background checks, or reference checks before making an offer. Reading the full job description carefully can help you prepare for the specific steps a particular employer uses.
  • What are the career growth opportunities after working as a customer service assistant?

    This role can lead to several paths, especially for people who build strong product knowledge and communication skills. In the USA, many customer service assistants move into senior support, team lead, office coordinator, store supervisor, or account support positions. With added experience, some transition into operations, sales, HR, or administration. On-site work also helps develop habits that employers value across departments, such as organization and problem-solving. Looking at related openings can show which skills are most useful for the next step in your career.

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407 jobs found

  • M

    Moodreact

    Today

    Customer service assistant

    About Us Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams. We handle...

    onsite, Charlotte, NC, United States
    Full TimeNo Skills
  • ABM US

    ABM US

    Today

    Customer service assistant

    We are looking for a reliable and experienced customer service assistant to provide visitors with excellent customer service and any information needed for their visit. Pay: $17.05 Hour The pay...

    onsite, Chicago, IL, United States
    $34k/yrPart TimeNo Skills
  • M

    Moodreact

    a day ago

    Entry level customer service assistant

    About Us Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams. We handle...

    onsite, Washington, DC, United States
    Full TimeEntry with Degree
  • Dorothy Lane Market

    Dorothy Lane Market

    a day ago

    Assistant customer service manager

    Assistant Customer Service Manager Full Time Do you love making people happy? At DLM, we pride ourselves on the friendliest checkouts with fast, efficient service to create a wonderful shopping...

    onsite, Mason, OH, United States
    Full TimeJunior (<2 years)
  • City of Arlington

    City of Arlington

    2 days ago

    Customer service assistant pt

    DEPARTMENT Libraries SALARY $18.60 - $23.25 JOB SUMMARY Under general supervision, provides reference and readers advisory services; assists customers with specialized library operations; and...

    onsite, Seattle, WA, United States
    $37k – $47k/yrPart TimeJunior (<2 years)
  • State of Ohio

    State of Ohio

    2 days ago

    Customer service assistant 1 (pn 20014044)

    All job postings will expire at 11:59 PM Eastern Time on the application deadline. Organization: Health Agency Contact Name and Information: G. Anderson will contact you if selected for interview...

    onsite, Columbus, OH, United States
    $46k/yrFull TimeJunior (<2 years)
  • State of Ohio

    State of Ohio

    2 days ago

    Customer service assistant 2 20050274

    All job postings will expire at 11:59 PM Eastern Time on the application deadline. Organization: Public Safety Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst -...

    onsite, Columbus, OH, United States
    $46k/yrFull TimeJunior (<2 years)
  • State of Ohio

    State of Ohio

    2 days ago

    Customer service assistant 2 20051270

    All job postings will expire at 11:59 PM Eastern Time on the application deadline. Organization: Public Safety Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst -...

    onsite, Columbus, OH, United States
    $48k/yrFull TimeJunior (<2 years)
  • Carle Health

    Carle Health

    2 days ago

    Unit assistant/customer service liaison

    Overview The Customer Service Liaison (CSL) is a member of the healthcare team who is responsible for performing a variety of integral activities and assisting the unit nursing leadership team to...

    onsite, Peoria, IL, United States
    $36k – $58k/yrFull TimeEntry with Degree
  • State of Ohio

    State of Ohio

    2 days ago

    Customer service assistant 1 (pn: 20068866)

    All job postings will expire at 11:59 PM Eastern Time on the application deadline. Organization: Workers' Compensation Agency Contact Name and Information: Mia Truss-Davis HCM Sr. Analyst:...

    onsite, Springdale, OH, United States
    $46k/yrFull TimeJunior (<2 years)
  • UF Health

    UF Health

    5 days ago

    Certified medical assistant / customer service rep| wildlight| full time| days

    Overview Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including...

    onsite, Yulee, FL, United States
    Full TimeJunior (<2 years)
  • MR WINTER INC

    MR WINTER INC

    6 days ago

    Sales assistant -logistics, parts fulfillment & customer service

    Sales Assistant – Logistics, Parts Fulfillment & Customer Service Medley, FL (Fully On-Site) • Full-Time • Monday–Friday, 8:30 AM – 5:00 PM $20.00 – $25.00 per hour, based on experience Requirements...

    onsite, Medley, FL, United States
    $40k – $50k/yrFull TimeJunior (<2 years)
  • Northeast Grocery

    Northeast Grocery

    6 days ago

    Assistant customer service manager fron end

    Pay Range: $18.00- $25.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of...

    onsite, Champlain, NY, United States
    $36k – $50k/yrFull TimeJunior (<2 years)
  • State of Ohio

    State of Ohio

    6 days ago

    Customer service assistant 2 20051335

    All job postings will expire at 11:59 PM Eastern Time on the application deadline. Organization: Public Safety Agency Contact Name and Information: Jennifer Pletcher, HCM Sr. Analyst -...

    onsite, Columbus, OH, United States
    $46k/yrFull TimeJunior (<2 years)
  • Northeast Grocery

    Northeast Grocery

    6 days ago

    Assistant customer service manager- front end

    Pay Range: $19.00 - $25.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of...

    onsite, Pringle, PA, United States
    $38k – $51k/yrFull TimeJunior (<2 years)
  • Pierce County Library

    Pierce County Library

    8 days ago

    Customer experience assistant temporary (2)

    Customer Experience Assistant (2) - Temporary - 32 Hours Pierce County Library System Hiring Range $25.10 - $29.11 per hour/year; Pay Grade Range: $25.10 - $34.75 per hour/year Compensation Pierce...

    onsite, Eatonville, WA, United States
    $50k – $58k/yrPart TimeJunior (<2 years)
  • 62ML

    62ML

    8 days ago

    Entry level customer service assistant

    Company: 62ML Job Title: Entry Level Customer Service Assistant Job Type: Full-Time Employee Work Setting: In-person Compensation: [Insert actual base hourly rate or annual salary] About Us At 62ML,...

    onsite, Houston, TX, United States
    Full TimeEntry with Degree
  • Mr. Handyman of NW San Antonio and Helotes

    Mr. Handyman of NW San Antonio and Helotes

    9 days ago

    Customer service & administrative assistant

    Job Title: Customer Service & Administrative Assistant Location: San Antonio Job Type: Part-time (30 hours/week) Includes Saturdays Work Location: On-site / In-office About Us At Mr. Handyman of NW...

    onsite, San Antonio, TX, United States
    $30k – $32k/yrPart TimeNo Skills
  • E

    Epic Tails Veterinary Clinic

    10 days ago

    Customer service representative & veterinary assistant

    Client Service Representative/Veterinary Assistant Primary Role: Client Service Representative | Cross-Trained Veterinary Assistant Who We’re Looking For Are you someone who loves connecting with...

    onsite, Charlotte, NC, United States
    $38k – $44k/yrFull TimeJunior (<2 years)
  • PAM Transport

    PAM Transport

    10 days ago

    Customer service assistant

    Join us for an exciting opportunity to be part of a team that values your growth, fosters innovation, and encourages a positive work-life balance. About Us PAM Transport was founded in Tontitown,...

    onsite, Tontitown, AR, United States
    $36k – $42k/yrFull TimeNo Skills
  • DFR

    DFR

    10 days ago

    Eligibility assistant - customer service

    Overview THIS POSITION IS LOCATED IN RENSSELAER INDIANA Knowledge Services has a great opportunity for a strong customer service focused individual who wants to make a difference in their daily work...

    onsite, Rensselaer, IN, United States
    $28k/yrFull TimeNo Skills
  • SourcePoint - Thrive After 55!

    SourcePoint - Thrive After 55!

    13 days ago

    Customer service assistant

    Customer Service Assistant Description Reports to: Customer Service Supervisor FLSA: Part-time hourly (non-exempt) Position Summary: Working under the supervision of the Customer Service Supervisor,...

    onsite, Delaware, OH, United States
    Part TimeNo Skills
  • Wilsonart International

    Wilsonart International

    14 days ago

    Office assistant i/customer service representative

    Win at Wilsonart At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and...

    onsite, Cincinnati, OH, United States
    Full TimeJunior (<2 years)
  • Heritage - Crystal Clean LLC

    Heritage - Crystal Clean LLC

    15 days ago

    Customer service representative / branch administration assistant

    The Branch Administration Assistant supports branch operations by processing administrative paperwork accurately and efficiently and serves as a key point of contact for customer inquiries via the...

    onsite, Hoffman Estates, IL, United States
    Full TimeNo Skills
  • California Closets

    California Closets

    15 days ago

    Customer service coordinator/office assistant

    Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and...

    onsite, Albuquerque, NM, United States
    Full TimeJunior (<2 years)
  • Wilkins RV

    Wilkins RV

    15 days ago

    Assistant service manager

    Company: Wilkins Recreational Vehicles Job Title: Assistant Service Manager/Service Writer Location: Nichols, NY 13812 Join the #1 RV dealer in New York and become part of an award-winning team that...

    onsite, Nichols, New York, United States
    $55k – $70k/yrFull TimeJunior (<2 years)
  • Midwest Ear, Nose & Throat Specialists

    Midwest Ear, Nose & Throat Specialists

    16 days ago

    Administrative assistant

    Midwest Culture Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work...

    onsite, Woodbury, MN, United States
    Full TimeJunior (<2 years)
  • Wolter, Inc.

    Wolter, Inc.

    16 days ago

    Service administrative assistant

    Are you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Service Administrative Assistant to join our team at our...

    onsite, Goshen, IN, United States
    Full TimeNo Skills
  • J. F. Ahern Co.

    J. F. Ahern Co.

    17 days ago

    Central services assistant

    Looking for a company who values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of...

    onsite, Fond du Lac, WI, United States
    Full TimeNo Skills
  • Schnuck Markets, Inc.

    Schnuck Markets, Inc.

    17 days ago

    (21 yrs+ to apply) assistant customer service manager - richmond center

    Job Description This is not an official description, but represents major responsibilities an Assistant Customer Service Manager can expect to perform. You could expect the position of Assistant...

    onsite, Richmond Heights, OH, United States
    Full TimeNo Skills
  • A

    Apply for the Assistant Customer Service Manager job

    17 days ago

    Assistant customer service manager job

    Depot Square Hardware And Variety in Mechanic Falls, ME is looking for one assistant customer service manager to join our team. We are located on 9 Depot Square. Our ideal candidate is attentive,...

    onsite, Mechanic Falls, ME, United States
    $40k – $50k/yrFull TimeNo Skills
  • Northeast Grocery

    Northeast Grocery

    20 days ago

    Assistant customer service team leader - front end

    Pay Range: $18.00- $25.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of...

    onsite, Loudonville, NY, United States
    $36k – $50k/yrFull TimeLead / Manager
  • Northeast Grocery

    Northeast Grocery

    20 days ago

    Assistant customer service manager

    Pay Range: $18.00- $25.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service. Responsible for overseeing the entire Front End operation of...

    onsite, New Hartford, NY, United States
    $36k – $50k/yrFull TimeJunior (<2 years)
  • Smurfit Westrock

    Smurfit Westrock

    21 days ago

    Sr. assistant, customer service

    DESCRIPTION & REQUIREMENTS Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging...

    onsite, Ft Worth, TX, United States
    Full TimeSenior (5+ years)
  • United Water Restoration Group of So. FL., Inc.

    United Water Restoration Group of So. FL., Inc.

    21 days ago

    Administrative assistant / customer service

    Administrative Assistant Job Summary: United Water Restoration Group of South Florida is interested in finding an Office Administrator to become a part of our Pompano Beach corporate office! You will...

    onsite, Pompano Beach, FL, United States
    $34k – $50k/yrFull TimeJunior (<2 years)
  • S

    Sportex Apparel of Arizona

    24 days ago

    Administrative - customer service – sales assistant – processor

    We are a Tempe-based Safety & Promotional Marketing Company located just west of Downtown Tempe and ASU! We are an exciting, fast-paced company and we are expanding fast! The Sales and Administrative...

    onsite, Tempe, AZ, United States
    Full TimeNo Skills
  • Northeast Grocery

    Northeast Grocery

    a month ago

    Assistant customer service team lead - office

    Pay Range: $19.50 - $25.50 SUMMARY To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible...

    onsite, Cooperstown, NY, United States
    $39k – $51k/yrFull TimeLead / Manager
  • The Villages

    The Villages

    a month ago

    Customer service sales assistant

    Within the spirit of “Making People’s Dreams Come True”, this position is responsible for functioning as a floater between classified advertising where the employee sells classified advertising for...

    onsite, Lake Sumter Landing, FL, United States
    Part TimeNo Skills
  • Den Kelly Chevrolet GMC Inc

    Den Kelly Chevrolet GMC Inc

    a month ago

    Service assistant / customer service representative

    Enjoy helping people and keeping things organized? Bring your customer service skills to our service department. At Den Kelly Chevrolet GMC, you’ll help customers feel welcomed, informed, and...

    onsite, Fort Hamilton, NY, United States
    Full TimeNo Skills
  • Liberty University

    Liberty University

    a month ago

    Customer service student assistant - jerry falwell library

    Working independently and exercising good judgment and discretion, Jerry Falwell Library Student Worker Assistant will conduct themselves professionally, courteously, and politely in interactions...

    onsite, Lynchburg, VA, United States
    $26k/yrPart TimeEntry with Degree

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