Customer service assistant 1 (pn 20014044)

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization: Health

Agency Contact Name and Information: G. Anderson will contact you if selected for interview

Work Location:

246 North High Street, 1st Floor
Columbus, Ohio, 43215
United States

Compensation:

$22.59

Schedule:

Permanent - Full Time

Work Hours:

Mon - Fri; 8:00am - 5:00pm

Classified Indicator:

Classified

Union:

OCSEA

Primary Job Skill:

Customer Service

This posting expires on Nov 2nd, 2026

Who We Are

Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish. The Bureau of Maternal, Child, and Family Health (BMCFH)/ Complex Medical Help (CMH) is organized to support families by improving birth outcomes and the health status of women, infants, children, and youth, including children and youth with complex health care needs. Using data and proven practice, the bureau’s programs support the delivery of direct services, linkages and referrals, population-based supports, program evaluation, education, monitoring and quality oversight, and policy and systems development.

What You'll Do

The Ohio Department of Health is seeking a dependable, detail-oriented Customer Service Assistant 1 to support the Complex Medical Help program. This position navigates case services through responsive customer services, accurate recordkeeping, and timely administrative support.

Key Responsibilities:

• Prepare and mail authorization letters, renewal packets, application materials, and requests for additional information to families and providers
• Review new applications from parents and providers to identify needed information
• Review, enter, and update case filed information in the Case Management and Claims System
• Follow confidentiality laws and requirements when obtaining or transmitting protected health and personally identifiable information
• Helps expedite case records through medical, financial, third-party, clerical, or data processing steps when immediate actions is needed
• Record voicemail inquiries, interview information, telephone conversations, case actions, and record locations changes
• Maintain inquiry logs and conduct follow-up customer satisfaction calls
• Initiates and returns calls to parent, providers, public health nurses, and field nurse consultants to answer questions about case services
• Researches case service problems and consults with medical review, financial review, third-party or claims staff.

Additional Information

Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This is an hourly position, with a pay range of 27 on the OCSEA Pay Range Schedule. Unless required by legislation, the selected candidate will begin at Pay Grade 27, Step 1 of the OCSEA Pay Range Schedule ($22.59 per hour), with an opportunity for pay increase after six months ($23.28 per hour) of satisfactory performance and then a yearly raise thereafter.

Application Procedures:

We only accept applications submitted online through this portal (careers.ohio.gov). To be evaluated for the role, your application must clearly indicate how you meet the minimum qualifications and/or position specific minimum qualifications. We cannot give credit for experience, education, or training unless it is explicitly stated in the application. An assessment of these criteria may be conducted to determine the applicants who are interviewed. ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE / EDUCATION PROVIDED ON YOUR APPLICATION.

Status of Posted Position:

You may check the status of your application by signing in to your profile on this website (careers.ohio.gov). We will communicate with you through the email you provided in your profile and job application.

Background Check Information:

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Educational Transcript Requirements:

Official educational transcripts are required for all post-secondary education claimed on the application before a formal job offer can be made. Transcripts must be provided within five (5) working days of the request; failure to provide them will cause elimination from further consideration. Transcripts must be originals sent directly from the institution featuring an institutional watermark, ink stamp, or embossed stamp. Web printouts will not be accepted. ODH reserves the right to evaluate the credibility of any degree or educational institution.

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

Position Qualifications:

Applicants must meet all of the bulleted criteria below:

• 3 mos. trg. or 3 mos. exp. in office practices & procedures
• 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
• 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
• 1 course or 3 mos. exp. in operation of personal computer.

OR equivalent of Minimum Qualifications for Employment noted above.

Job Skills:

Customer Service

Technical Skills:

Administrative support/services, Basic Documentation, Clerical & Data Entry, Computer Literacy

Professional Skills:

Analyzation, Attention to Detail, Collaboration, Customer Focus

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.