Job Summary/Basic Function:

The Graduate Enrollment Counselor serves as the primary Graduate College contact for prospective students and supports students throughout the enrollment journey from inquiry through onboarding. This position provides admissions and enrollment guidance, coordinates enrollment communications, manages communication workflows within Slate, and supports student engagement activities designed to foster a welcoming and informed experience.

This position also works closely with academic programs, the Graduate Admissions Team, Extended Studies, and other campus partners to ensure prospective students receive timely information, appropriate referrals, and consistent communication throughout the inquiry, application, admission, and enrollment process. Through communication, relationship-building, and enrollment support, this position contributes to Graduate College enrollment goals and student success.

Department Overview:

The Graduate College is dedicated exclusively to graduate education and graduate student success at Boise State University, guiding students through admissions, academic policy, and degree completion while upholding program standards. As the administrative home for the university’s master’s and doctoral programs, the Graduate College supports students, faculty, and staff through collaborative, innovative approaches to scholarly research, professional development, and academic achievement.

Essential Functions:

95% of Time the position must:

• Prospective Student Support & Enrollment Guidance
• Enrollment Communications & Student Engagement
• Information Sessions, Events & Outreach
• CRM Operations & Communication Workflow Management
• Enrollment Data & Operational Support

5% of Time the position must:

• Perform other duties as assigned

Knowledge, Skills, Abilities:

• Knowledge of admissions, enrollment, and student support processes within higher education.
• Ability to communicate policies, procedures, application requirements, and enrollment information clearly and accurately to various audiences.
• Strong customer service, advising, interpersonal, and relationship-building skills.
• Ability to communicate effectively through individual appointments, presentations, email, phone, and virtual platforms.
• Ability to manage communication workflows, maintain accurate records, and utilize CRM systems effectively.
• Ability to analyze information, exercise sound judgment, and provide appropriate guidance and referrals.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
• Ability to plan and coordinate events, information sessions, and engagement activities.
• Ability to work independently and collaboratively with academic programs and campus partners.
• Ability to identify student needs, recurring questions, and opportunities to improve communication and enrollment processes.
• Ability to work effectively with individuals from a variety of backgrounds, experiences, and perspectives.

Minimum Qualifications:

Bachelor’s Degree or equivalent experience

Preferred Qualifications:

• Experience working in graduate admissions, enrollment management, student services, or higher education.
• Experience using Slate or a comparable CRM platform and developing or coordinating communication campaigns and communication workflows.
• Experience planning and facilitating information sessions, workshops, or outreach events.
• Knowledge of graduate education processes, policies, and student experiences.

Physical Demands:

This position is generally in a normal indoor office setting with minimal noise levels and may involve bending, moving, lifting, and carrying materials that weigh up to 15 pounds.

Salary and Benefits:

Salary range is $49,732.80 to $52,832.00 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund
• Excellent medical, dental, and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

Required Application Materials:

Cover Letter and Resume

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.