Overview

The Director of Health Information Management (HIM) provides enterprise leadership over the medical record lifecycle and health information governance, including document scanning, indexing and quality controls, data integrity (chart corrections/amendments), patient portal request support (e.g., MyChart), and release of information (ROI). This leader is accountable for record availability, integrity, privacy, retention, and defensibility to support patient care, billing and appeals, audits, and legal requests - while advancing standardization, automation, analytics, and vendor strategy. The Director partners closely with Clinical leaders, Compliance/Privacy/Legal, Information Technology (IT), Revenue Cycle, and Coding/Clinical Documentation Integrity (CDI) to improve data quality, reduce operational friction, and manage risk.

Qualifications

Education: Bachelor’s degree in Health Information Management, Health Informatics, Healthcare Administration, Business Administration, or a related field required.

• Master’s degree preferred.

Experience: Minimum of 7 years of progressive Health Information Management (HIM) experience required.

• Minimum of 3 years of leadership experience in a manager-, director-, or other leadership-level role.
• Experience in a complex hospital, health system, academic medical center, or multi-site healthcare environment preferred.

License/Certification/Registration: One of the following certifications is required:

• RHIA (Registered Health Information Administrator)
• RHIT (Registered Health Information Technician)

Preferred certifications include:

• CHPS (Certified in Healthcare Privacy and Security)
• CHDA (Certified Health Data Analyst)
• Other relevant HIM, privacy, informatics, or healthcare leadership certifications

Demonstrated expertise in:

• Team leadership and talent development
• Coaching, mentoring, and succession planning
• Building high-performing teams

Proven ability to collaborate effectively with:

• Clinical Documentation Integrity (CDI)
• Health Information Management (HIM)
• Revenue Integrity
• Billing Operations
• Information Technology (IT)

Executive-ready communication skills, including:

• Written communication
• Verbal communication
• Facilitation and presentation skills
• Executive stakeholder engagement

Strong change leadership and continuous improvement mindset grounded in data, analytics, and performance outcomes.

Demonstrated enterprise governance capabilities across the entire medical record lifecycle.

Strong privacy, compliance, and risk management orientation with sound judgment and decision-making skills.

Proven operational leadership experience in:

• High-volume service environments
• Time-sensitive workflows
• Complex healthcare operations

Deep knowledge of:

• HIPAA privacy requirements
• HIPAA security fundamentals
• Medical record disclosure practices
• Protected Health Information (PHI) management

Strong command of:

• Record retention requirements
• Legal hold processes
• Audit response procedures
• Healthcare documentation regulations

Expertise in:

• Release of Information (ROI) operations
• Medical record documentation standards
• Defensible release workflows
• Information governance best practices

Working knowledge of:

• Document management systems
• Imaging and scanning workflows
• Indexing processes
• Record integrity management
• Record corrections and amendments

Familiarity with:

• Patient portal request support operations
• Epic MyChart functionality
• Service recovery best practices
• Patient-facing HIM services

Experience with:

• HIM automation technologies
• Vendor management platforms
• Workflow optimization tools

Strong analytics and reporting expertise, including the ability to monitor and manage:

• Throughput and turnaround times
• Operational backlogs
• Quality metrics
• Unit-cost performance
• Operational efficiency measures

Strong analytical, organizational, compliance, and leadership skills with a focus on operational excellence, information governance, patient privacy, and continuous improvement.