Direct sales supervisor

A Day in the Life of the Direct Sales Supervisor:

Supervise staff of DSRs and participate in hiring, training, coaching and performance management. Accountable for the DSR team's achievement of bi-weekly/monthly sales goals. Responsible for ensuring that the DSRs are knowledgeable of and comply with company policies, procedures and practices.

Maintain a thorough knowledge of the Company’s services and pricing structures and ensure that the DSRs have a working knowledge of the same. Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth. Activities may include “ride-along” with sales personnel to provide training and coaching, as well as going on customer appointments.

Meet regularly with sales personnel and management to review sales activity, customer retention and relationship activities, competitive challenges, review sales performance compared to goal and identify and/or address training needs. Provide sales coaching and training on an individual basis and through regular team meetings to improve sales results and drive targeted profitable growth. Activities may include “ride-along” with sales personnel to provide training and coaching, as well as going on customer appointments, and meeting with Property and Leasing Managers.

What You Bring to the Table:

• Two or more years of progressive experience in a sales supervisory or management role, including experience training, mentoring, coaching, and setting standards (sales management with telecommunications experience is preferred).
• A proven track record of sales success and some management experience.
• High School Diploma required. Bachelor's Degree preferred.
• Strong organizational and time management skills are required.
• Effective written and verbal communication skills within the organization as well as with customers.
• Minimum travel required, but candidate must be able to work on a flexible schedule which includes evenings and weekends.
• Basic computer skills required.
• Must have a valid driver's license, clean driving record and a reliable vehicle for getting to and from assigned territories.
• A Plus is Telecom Experience and Multi Dwelling Unit (MDU) relationship building.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time position

Base Salary:

The base salary in NY for this position is $70,000 annually, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to IL and may not be applicable to other locations.

Commissions at plan: Targeted commissions at full attainment could be up to $50,000 annually. Our sales total compensation offers the potential for significant above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

About Astound:

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.