WE’RE HIRING! Customer Service & Sales

People person? Problem solver? Natural multitasker? We might have your next opportunity!

If you can help a customer untangle a billing question, recommend the right product, troubleshoot a service issue, answer the phone, keep the paperwork straight AND still manage to smile through it all… we should talk!

Let's be clear: This is NOT your typical sit-at-a-desk-and-answer-phones kind of job.

At GBT, our Customer Service & Sales team is at the heart of what we do. Every day brings something different, and you'll wear plenty of hats along the way.

You'll be:

• Helping customers with billing, accounts and service questions.
• Troubleshooting concerns and finding solutions.
• Recommending and selling GBT & NTW products and services.
• Working alongside coworkers and other departments to get things done.
• Processing payments, maintaining customer records and completing work orders.
• Creating the kind of customer experience that makes people glad they called GBT.

WHO THRIVES IN THIS ROLE?

We're looking for someone who:

• Loves working with people and making a difference.
• Can juggle competing priorities without losing their cool.
• Communicates with empathy, confidence and professionalism.
• Enjoys a mix of customer service, sales and administrative work.
• Thinks on their feet and isn't afraid to find creative solutions.
• Takes ownership, follows through and sweats the details.
• Brings a positive attitude and knows the value of teamwork.

LET'S TALK ABOUT THE GOOD STUFF! 🎉

We won't pretend this job is easy. It's busy, it's challenging and some days will keep you on your toes. But for the right person, it's incredibly rewarding.

You'll build relationships, solve real problems, learn an ever-changing industry and become part of a company that values its people and the communities we serve.

And we believe that kind of work deserves a great package!

• Fair & Competitive Pay
• Great Benefits
• Strong Retirement Benefits
• A Culture That Values Its People
• Opportunities to Learn & Grow
• A Chance to Make a Difference in Rural Communities

HERE'S THE BIG PICTURE:

The estimated total value of this position is $52,000–$66,560 per year, including wages and employer-provided benefits.

That's more than a paycheck. It's an opportunity to build a career with a company that invests in its employees.

At GBT, we believe Every Connection Counts. And that starts with the people on our team.

If you're ready to bring your personality, problem-solving skills and can-do attitude to a job that keeps you moving, we'd love to meet you!

👉 APPLY TODAY & MAKE YOUR NEXT CONNECTION WITH GBT!

Total Rewards estimate is based on the hourly wage and estimated employer cost of benefits. It is not equivalent to annual cash compensation.