Custodial - Environmental Services Assistant Manager

SSA Group @ Detroit Zoo

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Overview:

The Environmental Services Assistant Manager will work with the Environmental Services Manager to coordinate and oversee operations to fulfill contractual and organizational responsibilities effectively. This role involves leading a diverse team, ensuring compliance with cleanliness and sanitation standards, and fostering a positive and inclusive work environment.

Responsibilities:

Operational Leadership:

• Plan, supervise, and manage daily operations for both daytime guest services and evening custodial shifts.
• Oversee sanitation standards across all areas, ensuring cleanliness and compliance with organizational policies.
• Adjust work schedules to optimize workflow and meet operational demands.

Team Management:

• Train, and evaluate team members while ensuring compliance with safety and operational standards.
• Provide feedback, and support employee development.
• Foster an inclusive, respectful, and diverse team environment.

Training and Compliance:

• Develop and implement custodial training programs for safe and effective equipment use.
• Ensure team compliance with federal, state, and local regulations.
• Promote sustainability initiatives across multiple teams.

Collaboration and Communication:

• Partner with other departments to align services with established goals and standards.
• Maintain positive relationships with internal and external stakeholders.
• Communicate policies and procedures effectively, both verbally and in writing.

Budget and Resource Management:

• Manage supply inventory and ensure maintenance of stock and equipment.

Event Support:

• Assign and supervise event setup, monitoring, and teardown.
• Ensure event spaces and public areas are clean and well-maintained.

Qualifications:

• Proven ability to lead diverse teams and implement effective operational strategies.
• Advanced technical knowledge of custodial equipment and best practices.
• Strong communication skills with the ability to articulate policies and procedures clearly.
• Familiarity with federal, state, and local compliance regulations.
• Experience managing budgets and analyzing operational costs.
• Passion for sustainability and environmental practices is a plus.
• Ability to solve problems proactively and develop practical, well-reasoned solutions.

Physical Requirements:

• Ability to safely operate custodial equipment such as trash compactors, floor scrubbers, pressure washers, and vehicles.
• Capability to perform basic equipment maintenance and repairs.

Compensation and Benefits

• Full-Time, non-exempt, eligible for overtime pay.
• Paid Time Off plan: up to 144 hours based on tenure.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
• Up to 40 hours Paid Bereavement.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable.
• Tuition Discount through Partnership College.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.