Conference center manager

Salary: $80000 - $85000 / year

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Conference Center Manager leads daily conference center and workplace hospitality operations, ensuring events, meeting spaces, and guest services are delivered efficiently and professionally. This position will oversee the Conference Center team (Coordinators and Guest Service Agents) and Workplace Ambassador team. This role will partner closely with clients and internal departments, and maintains high standards of service, safety, and operational excellence.

The applicant must have a minimum of 2 years’ supervisory experience in the hospitality or customer service industry. A Certified Meeting Professional (CMP) certification is preferred.

Key Responsibilities:

Team Leadership and Development

• Lead, coach, schedule, and develop the Conference Center Coordinator, Guest Service Agents, Workplace Ambassador, and Conference Aide teams.
• Provide daily direction and ensure each team is properly staffed based on business and coverage needs.
• Partner with team leads to coordinate new-hire training, recruiting efforts, ongoing development, and required compliance training.
• Support associate onboarding, orientation, performance check-ins, and annual performance reviews.
• Serve as a point of escalation for staffing concerns, callouts, service issues, and operational questions.
• Provide visible, hands-on leadership and assist with operational coverage when needed.
• Promote a professional and collaborative work environment focused on accountability, communication, and exceptional service.
• Provide outstanding customer service to set example for teammates.
• Other duties as assigned by the RGM or RDM.

Event Coordination/ Management Support

• Oversee daily conference center operations, including event coordination, meeting-room readiness, catering, room setups, and guest services.
• Support the planning and execution of meetings, managed events, and high-profile functions.
• Create a weekly Coordinator schedule with overall goal to motivate and maximize changes of business adjusting to coverage needs.
• Ensure proper reports are sent in a timely manner for all teams, including vendor partners and clients.
• Conduct or attend pre-conference and post-conference meetings as needed to ensure teams are aligned on event requirements.
• Maintain accuracy of catering in Reservations System and other changes including cancellation charges, billing codes and invoice updates are made.
• Assist clients/vendor partners with food and beverage related billing questions and concerns.
• Work with coordinator team to solicit bids and catering proposals for managed events and functions.
• Responsible for coordinating and on-boarding new/special event vendors as necessary, including but not limited to, working with the facilities team and building management to secure COIs.
• Review approved vendor COIs expiration dates annually for renewal.

Workplace Ambassador (WPA)/ Conference Aide (CA) Support

• Act as a point of escalation for call outs, questions and issues with regards to staff and employees on unassigned floors.
• Ensure WPA’s communicate properly and effectively with the appropriate internal support departments (maintenance, technology).
• Complete periodic walkthroughs of working floors to ensure WPA support is accurate and timely.
• Ensure repeat issues on unassigned floors are called out to CBRE and updates are provided to management.
• Ensure opening/closing reports are distributed to the approved distribution list.
• Maintain an up-to-date Critical Contact list for WPA’s in SOP.
• Ensure WPA/Conference Aide Team is effectively ordering supplies for pantries and inventory can be carried over week-to-week if necessary.
• Ensure all issues discovered by the WPA/Conference Aide Team are reported to the appropriate party and all outstanding tickets are resolved.
• Ensure all room setups and catering retrievals are completed on-time and as efficiently and safely as possible.

Key Competencies:

• A passion for delivering the Platinum Service® Standard to provide transformational service in hospitality.
• A consistently professional approach, including a strong sense of self-respect and integrity, as well as respect for and interest in others. Being clearly vested in one’s career.
• Excellent organizational and administrative skills, with the ability to prioritize tasks. Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
• Ability to interact with customers in a professional and pleasant manner, daily.
• Ability to manage and mentor a diverse work force, providing associates with on-going training and other opportunities for career development.
• Knowledge of financial reporting and experience with financial/statistical analysis.
• Excellent oral and written communication skills.
• Strong computer skills and knowledge of office technology/equipment.
• Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
• Extensive knowledge in event and space management with focus on event logistics and execution.
• Ability to think strategically in terms of both short-term and long-term objectives and challenges.
• A mindset to take ownership and responsibility within and outside one’s job domain. Relevant competencies would include self-confidence, willingness to learn and feeling comfortable with change and coordinating change.
• Demonstrating an appropriate level of assertiveness, with an ability to drive the business forward on an on-going basis.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• Maintains a flexible schedule to meet evolving business needs.
• Have 2-3 years of supervisory experience.
• Certified Meeting Professional (CMP) designation preferred.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.

Click here to Learn More about the Compass Story.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1579187