Clinic Manager

The Clinic Manager is responsible for staffing, operations, patient and provider communication at a specified clinic. Provides general direction and support to the clinic staff.

Department: Pulmonary Medicine Clinic

Hours: Full time, 40 hours/week

Shift: 1st

Required: Associates Degree

Pay: Based on experience, starting at $33.73

Location: Pulmonary Medicine Clinic

Responsibilities

• Acts as a resource to staff while fostering an environment of team work and collaboration.
• Conducts periodic staff/team meetings.
• Address and resolve patient concerns in a timely and professional manner, promoting a culture of service excellence and patient-centered care.
• Assists in the development of clinic goals and objectives in support of Health System goals; communicates the same to staff.
• Monitors the progress of goals and develops programs to ensure that goals are met.
• Assists staff as needed throughout the day to ensure smooth operations and to ensure that patients' needs are met.
• Collaborates with Communications Department in the marketing and promotion of medical providers and their practices.
• Supports outreach efforts, patient education programs and community engagement related to the service line.
• Consistently uses cascade learning to keep others informed.
• Demonstrates strong presentation and listening skills.
• Respects all others and their opinions.
• Provides timely and constructive feedback.
• Accepts constructive feedback.
• Develops and administers staffing schedules to maximize utilization of material and human resources to achieve superior patient/customer service.
• Approves timecards and time off requests.
• Ensures compliance with all regulatory agencies governing health care delivery and the rules of accreditation.
• Focuses on establishing stability and reducing variance in the operations of all departmental functions.
• Promotes and utilizes Quality Improvement principles and methods to achieve continuously improving departmental services and systems.
• Responds to appropriate requests and initiatives from Vice Presidents, other Directors and Managers, physicians, and staff to improve services.
• Leader-Life Long Learner: Pursues learning opportunities. Commits to professional leadership development. Identifies and seeks best practices. Takes risks, is resilient and learns from mistakes.
• Leader-Safety Advocate: Ensures a safe environment and practices for patients and employees.
• Leader-Service Champion: Commits and leads others to service excellence. Sets and achieves goals and/or productivity measures. Commits actions to benefit the community we serve.
• Leader-Steward: Practices Stewardship in the management of people, materials, and finances. Meets defined objectives within established deadlines.
• Leader - Values Compass: Demonstrates integrity and high ethical standards.
• Leads by example. Inspires, nurtures and challenges others to reach their full potential.
• Cooperates, collaborates, and forms partnerships.
• Retains and selects people who fit the organizational culture of Service Excellence.
• Demonstrates passion and compassion.
• Expresses appreciation for time and effort and offers rewards.
• Management - Develops creative solutions as required in solving conflicts or complex problems; works to structure win-win solutions when possible.
• Management - Responsible for development, implementation, and evaluation of departmental policies, procedures, protocols and standards to maintain a high quality level of service.
• Monitors productivity, patient throughput and coordinates with providers to optimize clinic templates and reduce patient wait times.
• Provides strategic leadership through development and implementation of service line goals, growth initiatives and performance improvement strategies.
• Identifies opportunities for service line expansion, partnerships and innovation.
• Seeks opportunities to incorporate staff in the operations of the clinic.
• Selects and hires individuals possessing appropriate qualifications and who demonstrate experience, initiative, innovation, self-direction and enthusiasm for their respective roles.
• Stays current with the clinic’s budgetary variances, justifications, reimbursement issues and collaborates with billing and coding teams to ensure accurate charge capture.
• Supervises staff and monitors work performance.
• Completes performance appraisals.
• Provides recognition for good work performance and documents corrective coaching for substandard work performance.
• Supervises the day-to-day operations at a specified clinic, including staffing, scheduling, and employee, patient and provider communications.
• Leads, trains and evaluates front office, back office and clinical support staff.
• Supports leadership development and succession planning within the service line, ensuring regular communication and collaboration between supervisors, staff and providers.

Requirements

Associate's Degree (Required)

Compensation

Estimated Compensation Range: $70,158.40 - $108,742.40

Pay based on experience

Eligible for participation in Management Incentive Compensation Program.