Client support technician

Seeking a Client Support Technician to provide a full range of on-site and remote end-user support for the MDAH network. The resource will be expected to repair desktop PCs, laptops, printers, monitors, and mobile devices, as well as:

• Install, configure, and update operating systems and office applications.
• Respond to help desk requests via phone, chat, or in person.
• Log, track, and resolve issues using ticketing systems.
• Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex or network-wide issues to senior system or network administrators.

Requirements

Skills

• High School diploma, vocational training, or an Associates / Bachelors degree in Information Technology or Computer Science - Required
• Relevant IT support or service desk experience - Required
• Knowledge of Windows 10/11, MS Office 365, Azure / Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools - Required
• Strong communication, patience, customer service mindset, and problem-solving skills - Required
• CompTIA A+, CompTIA Network+, or MS credentials - Preferred

Benefits

• Paid Sick Time
• Insurance for Medical, Dental, Vision and Life Available
• 401(k) including Employer Match
• HSA, Short-term & Long-term Disability Available
• We are an EEO/Veterans/Disabled employer