Overview

Manage both indoor and outdoor café operations, lead a high-performing team, and deliver an exceptional experience for members and guests.

Key Responsibilities

Leadership & Staff Management

• Hire, supervise, train, and coach all café associates.
• Assist with interviewing and selecting new team members.
• Direct, train, and schedule staff to ensure consistent service excellence across all café locations.
• Maintain high standards of appearance, grooming, and uniform compliance.

Daily Operations

• Oversee all day-to-day indoor and outdoor café operations.
• Prepare daily food and beverage offerings according to recipes and standards.
• Ensure all grab-and-go products are stocked, fresh, organized, and temperature-controlled.
• Keep all service areas—inside and outside—clean, organized, and member-ready.
• Rotate and replenish all food items, supplies, and cleaning materials.
• Place orders with approved vendors and manage daily deliveries and setups for both café spaces.
• Maintain consistent attendance and adhere to assigned work and break schedules.
• Complete additional duties and operational checklists as assigned.

Quality, Safety & Compliance

• Maintain food safety, sanitation, and quality standards in all indoor and outdoor service areas.
• Implement and enforce cash-handling protocols to ensure accuracy and accountability.

Reporting & Administration

• Complete all required daily, weekly, and monthly operational reports.
• Manage cash controls and payroll records for café staff.

Member Experience & Promotion

• Provide an elevated level of service to members, guests, and staff across all café areas.
• Communicate regularly with the team about menu items, promotions, and operational expectations.
• Plan, market, and execute special events and promotional activities for both indoor and outdoor cafés.
• Coordinate and supervise special functions as needed.

Qualifications

• Strong verbal and written communication skills in English.
• Friendly, people-oriented, creative, and team-focused.
• SERV Safe certification required.
• Basic math proficiency (addition, subtraction, multiplication, division).
• Ability to work a flexible schedule, including mornings, evenings, weekends, and some holidays.
• Physical Requirements: Frequently stand, walk, bend, kneel, crouch, climb stairs, and reach throughout the workday. Frequently lift, carry, push, and pull up to 35 pounds. Ability to work independently and respond quickly to operational needs throughout the department.