Automotive service manager

First Automotive is looking for an experienced leader to take charge of our Liverpool repair facility. You will lead a team and be responsible for keeping the entire operation organized, productive, profitable, and customer-focused. We need someone who can set expectations, manage workflow, solve problems, hold employees accountable, and make sure company procedures are followed every day.

Responsibilities:

• Oversee all daily shop operations.
• Coordinate workflow between service advisors and technicians.
• Manage scheduling, work in progress, sales, productivity, and customer communication.
• Lead, coach, schedule, and hold employees accountable.
• Resolve customer concerns and vendor issues.
• Ensure estimates, work orders, pricing, parts, and payments are accurate.
• Maintain a clean, safe, organized, and professional facility.
• Monitor performance and communicate results or concerns to ownership.

Qualifications:

• Prior supervisory or management experience is required.
• Automotive repair shop, dealership, tire store, or service-center management experience is strongly preferred.
• Strong leadership, communication, customer-service, and organizational skills.
• Ability to manage people, priorities, and problems in a fast-paced environment.
• Comfortable using computers and automotive shop-management software.
• Valid driver’s license and acceptable driving record.
• Dependable and able to work the full scheduled hours.

Compensation and Benefits:

• Additional performance-based bonus opportunity.
• Health insurance options.
• Dental insurance options.
• Short-term disability insurance options.
• Paid holidays.
• Paid vacation and sick time.
• Paid job-related training.
• Company-provided uniforms.
• Monday-through-Friday schedule with no weekends.

This is an opportunity for the right person to take ownership of a well-established automotive business, lead a capable team, and directly influence the success of the location. Apply today with your resume and a brief description of your management and automotive experience. First Automotive and The Collins Business Group are equal opportunity employers. All qualified applicants will be considered based solely on job-related qualifications and business needs, without regard to any status protected by applicable law.