Job Details

Job Location: DCJ of Kirkland (CJOK) - Kirkland, WA 98034

Salary Range: $124,000.00 - $240,000.00 Base+Commission/year

NOW HIRING: SERVICE MANAGER

If you thrive in a fast-paced, customer-focused environment and know how to lead a service team — we want to talk to you. We’re a high-volume dealership with a strong reputation, loyal customer base, and a service department that stays busy year-round. We’re looking for a Service Manager who can keep the department running smoothly, motivate the team, deliver exceptional CSI, and drive service sales results.

Compensation:

Full-time total annual compensation between $124,000.00 - $240,000.00; including 4% commissions of monthly net profit on the service department in accordance with the terms of pay plan; 3% commissions of monthly net profit on the details department in accordance with the terms of the pay plan; additional monthly 1.25% commission of net profit on service department if the dealership’s monthly customer satisfaction scores exceed national average in accordance with terms of pay plan.

What You’ll Do

As our Service Manager, you’ll lead the day-to-day sales operations of a high-traffic service drive, ensuring customers and advisors are supported, workflows are efficient, and performance goals are consistently met. Responsibilities include:

• Oversee daily operations and workflow (focus on additional service requests, RO flow, customer throughput)
• Coach, support, and motivate Service Advisors for peak performance
• Monitor and improve CSI scores, customer retention, and advisor productivity
• Resolve customer concerns quickly and professionally
• Ensure processes are followed (MPI, upsell, warranty compliance, approvals)
• Maintain strong communication between advisors, technicians, dispatch, parts, and management
• Lead by example in customer engagement, professionalism, and teamwork

What We’re Looking For

• Proven experience in a service leadership role (Top performer in Service Advisor Lead, Lane Manager, Assistant Service Manager, etc.)
• Strong CDJR service department experience a plus (not required but preferred)
• Ability to lead a high-performing team in a high-volume environment
• Customer-first mindset — calm, confident, and solutions-driven
• Strong communication skills and ability to hold staff accountable
• Knowledge of service KPIs: ELR, ARO, CSI, upsell, productivity, and retention
• Ability to multitask and manage peak drive times without losing composure

Why You’ll Love It Here

• High-volume service department = high opportunity
• Competitive compensation (base + performance incentives)
• Stable dealership with consistent traffic and strong OEM support
• Great team, strong processes, and leadership that listens
• Medical, Dental, Vision, 401(k), PTO

Ready to Lead a Busy Team?

If you're a hands-on leader who can keep the service department moving, support advisors, and elevate customer experience — this could be your next big step. Apply Now — Send your resume or work history today. All inquiries are confidential.

Benefits:

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.