Associate director, student services

Department:

Location:
Belknap Campus

Time Type:

Full time

Worker Type:

Regular

Job Req ID:

R109520

Minimum Requirements:

Master's degree in a related field and four (4) years of relevant experience or an equivalent combination of education and experience. Grade 7 (Salaried)

Position Description:

The primary responsibilities of the Associate Director, Student Services is to coordinate the University of Louisville (UofL) Cardinals Rising program, a college readiness and preparation program open to underserved, first-generation students and families who meet Pell Grant eligibility guidelines in grades 7 through 12. The program aims to open doors to higher education, close the opportunity gap, and foster a college-going culture among students in middle and high school. This position will help students and their families learn about financial wellness, job progression, and educational advancement. This person will also support student success initiatives and serve as a liaison between the UofL Cultural and Equity Center and Student Success Center to support current UofL students. This will include creating strategies, providing leadership, and developing initiatives to help students overcome obstacles and barriers to persistence to graduation.

Position Duties and Responsibilities

• Work with Jefferson County Public Schools (JCPS) and other school systems in the area to identify and select program participants.
• Create instruments to collect data necessary to assess needs of program participants.
• Coordinate day-to-day operations of the program.
• Provide coaching, mentoring, and advice to program participants, including creating workshops; contacting and arranging for guest speakers from the higher education, the local business community, and others to support student success and readiness for college.
• Seek out and attend professional conferences and workshops to advance the work of the program.
• Work with the Office of Access & Opportunity staff and Student Success Staff at the University of Louisville to lead and create programs and initiatives to fill in gaps related to eliminating obstacles and barriers to degree completion.
• Participate in committees on and off-campus related to program development and college student readiness.
• Work with UofL and JCPS staff to market and celebrate the program as appropriate.
• Serve as primary liaison between JCPS and UofL as it relates to this program.
• Perform other duties as assigned by the Vice President of Access & Opportunity.
• Supervises the complete employee life cycle (i.e. recruitment, assignment, evaluation, performance management, release) for regular-status and temporary-status employees.

Preferred Qualifications:

• Strong marketing and sales experience.
• Proven experience in program management, including planning and assessing program effectiveness.
• Proven track record of building strong relationships both on and off campus, across constituency groups.
• Knowledge of standard college admission policies and requirements.
• Experience supervising, mentoring, and coaching.
• Experience in training groups and individuals, including youth and adults.
• Fundraising experience.

Competencies

• Strong work ethics and values – Serves as a role model for responsible, professional behavior and transformational leadership.
• Effective Team-Building – Effectively uses emotional intelligence; ability to foster positive morale and team spirit; creates a sense of belonging among the team; ability to influence others.
• Effectively Manages Conflict – Willing to acknowledge and address conflict by creating a space for critical self-reflection in order to explore effective solutions.
• Creative and Innovative – Collaboratively develops, explores, and implements new and unique ideas designed to support program participants and colleagues.
• Results Driven – Sets and achieves goals by assessing all programs and initiatives.
• Managing Work – Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Communication – Professional, effective verbal and written communication skills, and the interpersonal skill necessary to interface at all levels of the organization; strong service delivery, problem-solving, change management communication and project management skills.
• Strategic – Effective strategic planning skills and demonstrated ability to be successful with project implementation, completion, and assessment. Proven history that indicates an ability to establish and maintain successful and supportive relationships internally and externally across the university and in the community.
• Organized - Proven record of excellent organizational, planning, and time management skills.

Compensation

Compensation will be commensurate to candidate experience.

Equal Employment Opportunity

The University of Louisville is an Equal Employment Opportunity employer. The University strives to provide equal employment opportunity on the basis of merit and without unlawful discrimination on the basis of race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity or expression, veteran status, marital status, or pregnancy. In accordance with the Rehabilitation Act of 1973 and the Vietnam Era Veteran Readjustment Act of 1974, the University prohibits job discrimination of individuals with disabilities, Vietnam era veterans, qualified special disabled veterans, recently separated veterans, and other protected veterans. The University acknowledges its obligations to ensure affirmative steps are taken to ensure equal employment opportunities for all employees and applicants for employment. It is the policy of the University that no employee or applicant for employment be subject to unlawful discrimination in terms of recruitment, hiring, promotion, contract, contract renewal, tenure, compensation, benefits, and/or working conditions. No employee or applicant for employment is required to endorse or condemn a specific ideology, political viewpoint, or social viewpoint to be eligible for hiring, contract renewal, tenure, or promotion.

Assistance and Accommodations

Computers are available for application submission at the Human Resources Department located at 2315 South First Street Walk, Room 02C - Louisville, Kentucky 40292. If you require assistance or accommodation with our online application process, please contact us by email at employment@louisville.edu or by phone 502-852-6258.