Hiring an Administrative Support Representative!

Job Description

The Administrative Support Representative provides front-line customer service and administrative support for toll collections operations in Louisiana. This role serves as the primary point of contact for the public, handling inbound calls, emails, and web correspondence related to GeauxPass accounts, payments, and violations. The position requires strong communication, attention to detail, and the ability to resolve customer issues efficiently while maintaining accurate records and supporting overall customer service center operations.

Responsibilities

• Serve as the first point of contact for the public on all customer service issues related to toll collections and GeauxPass.
• Respond to inbound calls from customers and provide clear, accurate information and assistance regarding GeauxPass accounts, payments, and violations.
• Maintain a thorough knowledge and understanding of the customer service center processes and GeauxPass operations to effectively assist customers and resolve problems.
• Process credit card and e-check payments for account replenishments and violation payments in a secure and accurate manner.
• Open and document cases for unresolved customer inquiries to ensure proper follow-up and resolution.
• Handle customer complaints professionally, researching issues and adjusting account discrepancies as requested by the leadership team.
• Process and respond to customer emails and cases in a timely and courteous manner.
• Review and process customer disputes, ensuring all relevant information is gathered and documented.
• Manage web correspondence to answer questions and provide assistance to customers using online channels.
• Process the closing of customer accounts and submit refund requests when appropriate and in accordance with established procedures.
• Update invoices, violation payments, customer payments, and account records to keep demographic, vehicle, and credit card information accurate and current.
• Utilize Our Client entry systems and Microsoft Office applications to document interactions, update records, and perform administrative tasks.
• Adhere to attendance, training, and scheduling requirements to support consistent service coverage.
• Collaborate with team members and leadership to improve processes and enhance the customer experience.

Essential Skills

• 13 years of previous relevant experience in customer service, call center, administrative support, or a related field.
• High school diploma or equivalent education.
• Excellent verbal and written communication skills for interacting with customers and internal teams.
• Strong attendance history and reliability in adhering to scheduled shifts and training.
• Customer service experience, including handling inbound calls and providing customer support.
• Proficiency with Microsoft Office Suite (such as Word, Excel, and Outlook).
• Ability to operate computers and navigate multiple systems simultaneously.
• Strong organizational skills to manage multiple tasks, cases, and customer interactions efficiently.
• Analytical skills to research account issues, identify discrepancies, and determine appropriate resolutions.
• Ability to process payments accurately, including credit card and e-check transactions.
• Capability to manage and document customer complaints, disputes, and account adjustments.
• Comfort working in a call center environment with a focus on customer satisfaction and productivity.
• Experience working in a toll collections, transportation, or similar service environment is a plus.
• Bilingual skills, particularly Spanish, are highly valued for supporting a broader customer base.
• Familiarity with data entry systems and customer relationship management tools.
• Comfort with handling high volumes of customer interactions while maintaining quality and professionalism.

Work Environment

This role is based in a cubicle-style call center setting with additional administrative duties performed on-site. Training and regular shifts run from 9:00 a.m. to 7:00 p.m., with training lasting approximately 57 days and attendance during training required. Work is 100% in-office, and team members should be flexible to work Saturdays when needed. The environment offers a small, start-up, family-oriented culture with great benefits, including comprehensive medical coverage. Employees enjoy free parking and a convenient location with attractive areas nearby for walking to lunch. The role involves continuous computer use, telephone-based customer interactions, and collaboration with colleagues in a professional office setting. Dress expectations align with a standard professional office environment.

Job Type & Location

This is a Contract to Hire position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 26, 2026.

Workplace Type

This is a fully onsite position in Louisville,KY.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.