Administrative manager

Responsibilities

Customer Service & Administrative Support

Oversee administrative staff to ensure prompt, accurate, and professional responses to incoming emails and phone calls. Manage the administrative team to ensure projects and daily responsibilities are completed efficiently and effectively. Review and create documents to ensure established brand standards are maintained. Oversee electronic fund transfers and financial transactions as requested. Support managers, volunteers, and members with various administrative and database-related tasks. Monitor departmental budgets and reconcile invoices and expenditures. Coordinate and conduct office tours for visitors upon request. Complete additional projects and administrative responsibilities as needed.

Logistics & Events

Plan and execute shipping logistics for regional and national events. Manage office equipment and maintain appropriate inventory of supplies. Serve as an onsite coordinator for staff events. Prepare materials and supplies for regional and national events. Monitor inventory at off-site storage facilities between events. Maintain shipping and mailing systems and software. Manage inventory of shipping supplies, office supplies, correspondence materials, and organizational materials. Support the Systems team with hardware inventory, including maintaining timely and accurate records for loaned equipment. Ensure appropriate office access procedures are followed for visitors and vendors. Coordinate office closure procedures as needed.

Education & Experience

Bachelor’s degree required. At least 2 years of experience in an administrative office environment.

Technical Skills

Strong data entry and data quality assurance skills. Proficiency with Microsoft Office 365 products. Ability and willingness to learn new software, systems, and procedures.

Qualifications & Requirements

Demonstrated excellence in customer service. Strong computer skills, including experience with Microsoft Office 365, Adobe, and database systems. Experience managing teams and projects. Experience working with a membership-based or volunteer organization is a plus. Excellent written and verbal communication skills. Strong attention to detail and organizational skills. Excellent interpersonal skills with a positive, flexible attitude. Ability to cross-train and learn new database systems and procedures. Ability to lift up to 50 lbs.