Studio manager

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.

What makes ARRISE different?

We’re more than a company - we’re a community of over 12,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE, and beyond.

We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.

We don’t just build products - we build opportunities, invest in our people, and foster growth at every level.

Role Description:

The Studio Manager in Serbia will oversee the daily operations of our Live Casino studio, ensuring seamless execution of gaming experiences while maintaining high-quality standards. This role requires strong leadership, operational expertise, and a strategic mindset to drive efficiency, team development, and continuous improvement. The Studio Manager will work closely with cross-functional teams to optimize performance and ensure compliance with local regulations.

Responsibilities:

• Operational Leadership: Supervise, motivate, and coach studio personnel to ensure high performance and operational excellence.
• Staffing & Scheduling: Manage staffing levels to ensure optimal table coverage, organize rotations, and coordinate substitute employees as needed.
• Compliance & Procedures: Enforce game policies, procedures, and internal guidelines in alignment with company standards and Serbian regulations.
• Process Improvement: Identify opportunities to enhance operations, ensuring smooth and efficient workflows within the studio.
• Performance & Reporting: Analyze financial statements and activity reports, adjusting strategies to meet business KPIs.
• People Management: Build and maintain a strong team culture, providing guidance and professional development opportunities.
• Stakeholder Collaboration: Work closely with senior management, HR, and other departments to drive operational success.
• Crisis & Risk Management: Implement risk mitigation strategies and ensure the studio operates in a safe and structured environment.
• Budget & Resource Management: Monitor expenses and optimize resource allocation for cost-effective operations.
• Vendor & Facility Management: Oversee relationships with key suppliers and ensure the facility is maintained to a high standard.

Candidate Requirements:

• At least 5 years of experience in a managerial role.
• Previous experience managing teams of 200+ employees in a dynamic environment is a plus.
• Language: Professional working proficiency in English and Serbian is a must.
• Basic financial acumen and budgeting experience.
• Proven ability to build and develop teams from scratch.
• Strong focus on quality assurance and leadership.
• Empathetic, flexible, and proactive personality with strong people management skills.
• Excellent negotiation and relationship-building skills across all levels.
• Ability to work flexible shifts (day, mid-day, night, weekends, holidays) when required.
• PC literate with strong technical and analytical skills.
• Minimum High School diploma required.

What we offer in exchange:

• Competitive salary.
• Special referral campaigns up to €1.500,00 NET referral bonus.
• Private health insurance from day one.
• FitPass membership for sports activities and discounts at popular brands after 3 months.
• An exceptional studio space in a modern office building in New Belgrade.
• International work environment.
• Opportunities for advancement to higher positions in an online casino.
• Grow with ARRISE | Learning Hub - personalized learning, gamified growth, and endless career development at your fingertips.

Ready to Elevate Your Career? Join ARRISE Today!