Guest relations executive

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Key Accountabilities:

• Provides guest services and administrative or operational support to ensure the best of the services will be delivered to all guests in a timely and most effective manner
• Ensure all pre-stay arrangements and carries out check in for assigned VIPs
• Perform lobby duties, promotes goodwill of the hotel and provide operational support
• Responsible for the integrity, collection and maintenance of guest database

General Requirements:

• 1-2 years of relevant guest services experience; hotel experience is preferred
• Fresh graduates will be considered
• Excellent command of both spoken and written English, proficiency in Putonghua would be an advantage
• Knowledge in MS office
• Prior knowledge of reports and database management
• Outgoing and pleasant personality
• Good interpersonal and communication skills

The Peninsula Hong Kong, HSH’s flagship hotel, opened in 1928 and is affectionately known by its nickname, "The Pen". Located in Tsim Sha Tsui with stunning harbour views, it blends classical grandeur, timeless elegance and modern in-room technology. The hotel features 300 guestrooms and suites, award-winning restaurants and bars, a spectacular spa, and a luxury retail arcade.