Brand Expert - Sephora Zurich/Switzerland

Full Time - Permanent Contract

About Charlotte Tilbury Beauty
Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true.

About Your Role

You act as the ultimate Charlotte Tilbury ambassador by leading and engaging Retailer’s teams and managers with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the Retailer’s team on CT brand awareness and you will also set sales goals in partnership with them.

You demonstrate the ability to train Retailer’s Teams for expert knowledge and never-ending Tilbury Theatre. You are flexible and a strong communicator that has the capability to create a long-lasting relationship with Retailer’s store managers and supporting all stores by presence and from a distance. You are the connection between Ct world and the Retailer. You will engage in recreating a Charlotte Tilbury experience in the stores through mini training session dedicated to Retailer’s team and organizing mini events too, livening up the store with a unique Charlotte Tilbury experience for the customers. You pride yourself on creating and driving magical customer experience by building genuine emotional connections. Not only do you dare to dream it – you dare to do it.

About Your Role As a Brand Expert, you will:

• Engaging Retailer’s teams is the most important part of your role, you set up your goal with Store managers for success and build a true tilbury community in your respective unstaffed stores in your area.
• Train Retailer’s teams, motivating them to know and sell our products, spend part of your time in store making them fall in love with our Brand Heritage.
• Driving sales success through motivation of the Retailer’s teams to hit daily and monthly KPI targets.
• Create lasting relationship with the Store managers and becoming a true CT Advocate.
• Identify the training needs of the team in collaboration with the Area Trainer and provide feedback about advancement in opportunity areas, sharing your objectives with your Line Manager.
• Manage visual merchandising, products layout, VM standards, testers, stock, and feedback to your line manager.
• Organize mini events in store to incentivize and promote the Charlotte Tilbury experience and Magic Service.
• Following the North Star Sales Goal given to you by the Business, set your daily, weekly and monthly goal, leading the Retailer’s teams to achieve amazing results together and feedback to your line manager.

Commercial Accountabilities:

• Lead by example! You know best how to get those limitless results from one customer and show this to every Retailer’s team to motivate them.
• Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth.
• Ensure the best customer experience is being delivered; even when you’re not around by embedding the magic service methodology. Build brand awareness by creating lasting emotional connections with customers.
• Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade.
• Devise and deliver a compelling eventing strategy for all your doors.
• Weekly and Monthly productivity reporting to the Area Manager.

Operational Accountabilities:

Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures. Management on stock levels (sales, audits and counts) analysing all information available to provide proactive counsel to the Area Manager on stock lines. Execute flawless visual merchandising and standards on a daily basis.

Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

• We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative.
• Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.
• We offer a structured induction programme – Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
• Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals.
• Wellness and social benefits including Assist Programs and regular social connects with colleagues.

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

If you need support or would like to apply through an alternative method, please contact us at recruitment@charlottetilbury.com

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.