Junior myp&o operation analyst

About the Role

We are looking for a Junior MyP&O Operations Analyst to join our HR Operations team on a part-time, 6-month contract. In this role, you will provide HR operational support to employees, managers, and HR Business Partners across an international organization. You will resolve HR-related inquiries, guide users through HR systems, and help deliver an outstanding employee experience while maintaining high service standards.

Employment Details

• Contract duration: 6 months
• Employment type: Part-time
• Working model: Hybrid

Key Responsibilities

• Respond to HR inquiries via ticketing systems and provide timely resolutions.
• Support employees and managers in using Workday and ServiceNow.
• Deliver high-quality customer service while meeting SLA and customer satisfaction targets.
• Maintain accurate HR documentation and employee data in compliance with GDPR.
• Collaborate with internal teams to resolve complex cases and improve HR processes.
• Monitor open cases and keep stakeholders informed until resolution.

What We're Looking For

• Bachelor's degree (preferably in HR, Business, or Communications).
• 1+ year of HR or customer support experience (Shared Services experience is a plus).
• Fluency in Dutch and English.
• Familiarity with HR processes and systems (Workday and ServiceNow are an advantage).
• Excellent communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities while handling confidential information with discretion.