About North Country Healthcare (NCH):

North Country Healthcare is a non-profit affiliation of four medical facilities, Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network which employs hundreds of highly-trained individuals delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a leader in a management position this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance.

POSITION SUMMARY:

The Certified Medical Assistant (CMA) plays a vital role in delivering quality patient care under the supervision of healthcare providers in a medical office setting. The CMA is responsible for performing clinical and administrative tasks to support the efficient operation of the office, ensuring compassionate and effective service to patients. By fulfilling these responsibilities, the Certified Medical Assistant contributes to the overall patient experience and supports the medical team in delivering exceptional healthcare services.

Candidates must reside in the following states to be eligible for this role: NH, VT, ME or RI.

ESSENTIAL QUALIFICATIONS

Education:

• High school diploma or equivalent. Completion of an accredited Medical Assistant program.
• Certification: Current certification as a Certified Medical Assistant (CMA) from a recognized certifying body (e.g., AAMA, AMT, NCCT, NHA).

Licensure:

• Association accredited course in Basic Life Support (BLS) (for clinical staff), or Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis, with up to a three-month grace period after the expiration date.

Skills:

• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficient in electronic medical records (EMR) and office software.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Compassionate patient care skills and attention to detail.

Work Experience:

• Minimum of 1-2 years of experience in a clinical setting preferred.
• Experience in a medical office environment is an advantage.

ESSENTIAL FUNCTIONS:

Primary responsibilities include adding patient's medical history to the electronic medical record using past medical office notes and patient provided questionnaires. This role is critical in maintaining continuity of care by proactively requesting and integrating external medical histories, including past surgical notes, recent laboratory results, and diagnostic imaging from previous providers. Furthermore, the Medical Assistant must accurately document current medication lists, and flag known allergies or missing health screenings.

NON-ESSENTIAL FUNCTIONS

Performs additional duties as assigned. Adheres to facility Values, Service Excellence and Standards of Excellence.