Carelon Account Executive II

The Carelon Account Executive II is responsible for managing strategic health plan accounts across the Northeast region, driving client retention, strengthening executive relationships, and identifying opportunities to expand Carelon Behavioral Health solutions. This role partners with internal teams to deliver exceptional service, support contract renewals, and contribute to the continued growth of existing client partnerships.

LOCATION: Hybrid 1: This role requires associates to be in-office 1 day per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

How you will make an impact:

• Responsible for achieving client retention by developing deep familiarity with all aspects of client contracts including products, service levels, and client KPIs.
• Negotiate contracts and fees for delegated services upon contract renewal.
• Partner with key stakeholders to develop account plans for each client.
• Identify and execute cross-sell opportunities to achieve gross margin and EBITDA targets.
• Develops business relationships with key decision makers and ensures client satisfaction.
• Takes a lead role in client meetings, upsells and RFPs / Rebids.
• Serves as a key client contact for independent resolution and innovation for client executive teams.
• Identifies drivers of behavioral health trends experienced by the client’s members and works with clinical, SIU and network to achieve cost of care savings.
• Lead and influence communications with client leadership on company value proposition and alignment to client strategy.

Minimum Requirements:

Requires a BA/BS, and a minimum of 7 years of experience working in a sales and/or account management, strategy, or sales support operations role; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• MBA preferred.
• Behavioral health experience preferred.
• Health plan, managed care, or payer account management experience.
• Experience managing Commercial, Medicare, Medicaid, and Dual populations.
• Executive-level relationship management.
• Account retention and growth (upselling/cross-selling).
• Contract negotiations, renewals, RFPs, and rebids.
• Strategic account planning and revenue growth.
• Strong presentation, communication, and executive presence.

Candidates must reside within a commutable distance of an Elevance Health PulsePoint in the Northeast/East Coast region to support the Hybrid 1 work arrangement and occasional onsite client meetings. Northeast candidates are strongly preferred.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.