Sales manager, ecuador

As the Sales Manager in Ecuador, you will provide guidance, training, and direction to your team of consultants as they sell and ensure accurate bookings for group and tailored FIT trips. You will oversee the creation of itineraries and ensure customer service is delivered according to Intrepid standards, company philosophies, and operational systems. You will also manage your own clients and take a hands-on role in overseeing complex or higher-value accounts.

You will lead the team to grow sales and consistently deliver service-level excellence for Intrepid DMC. You will be responsible for ensuring the team meets sales targets, particularly by filling Galapagos boats through last-minute sales to the local market, while maintaining exceptional performance in consultation and booking of tailored FIT trips.

Working alongside the contracting and reservations teams, you will serve as the primary contact for external customers and manage all touchpoints of the customer experience up to trip departure. A deep understanding of both new and existing products and itineraries is essential. You will ensure each team member assesses customer needs and potential “wants,” providing customized product options proactively and on request. You will follow through with customers to secure bookings and ensure the booking-to-departure process meets our high standards of customer service.

This is a full-time permanent position that will operate on a hybrid basis out of our office in Quito, Ecuador.

A love of travel is a must have! With it you’ll bring with you:

• 3+ years of proven experience in sales, business development, or account management within the tourism or hospitality industry.
• Previous supervisory experience, including leading a team to sales success through coaching, training & developing
• Strong knowledge of the Galapagos boats and land itineraries in Galapagos and Ecuador
• Proven track record in managing and reporting on sales targets for a team of direct reports
• Significant travel industry and sales experience, ideally within adventure travel
• Demonstrated ability to build strong relationships
• In addition to Spanish, fluent English language skills (written and verbal)
• Ability to accurately use systems online such as CRMs and create or train others in processes to provide a quality customer experience

You’ll have excellent customer, sales and influencing skills, you will always be highly customer focused and be driven to achieve results. In addition to this, you’ll share in Intrepid’s core values of real, together, ambitious and impactful!