Xantrion
4 open jobsIT Services and IT Consulting
4 job openings at Xantrion
Xantrion
Provide technical support for computer systems, software, and hardware issues. Handle customer requests via phone and on-site, ensuring timely resolution and documentation in a ticketing system (ConnectWise).
hybrid, Phoenix, AZ, United States
$55k – $65k/yr
Full Time
Middle (2-4 years)Xantrion
Manage ticket triage by clarifying and updating service requests in ConnectWise. Schedule tickets based on urgency and technician skill level, and maintain awareness of client service trends. Assist with low-level tickets and make outbound calls to request positive reviews.
remote, United States$45k – $50k/yrFull TimeJunior (<2 years)
Xantrion
Support compliance service offerings by assessing client security controls, developing compliance documentation, and evaluating vendor cybersecurity risk. Conduct cybersecurity assessments using NIST CSF and CIS Controls, document findings, and draft incident response plans.
hybrid, San Francisco, CA, United States$100k – $120k/yrFull TimeMiddle (2-4 years)Xantrion
Provide technical support for computer systems, software, and hardware issues. Handle customer requests via phone and on-site, ensuring timely resolution and documentation in ConnectWise. Prioritize and escalate tickets as necessary, and follow up with customers to confirm issue resolution.
hybrid, Boston, MA, United States$60k – $65k/yrFull TimeMiddle (2-4 years)The most sought-after roles at Xantrion right now are:
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