4 open jobsIT Services and IT Consulting
IT Services and IT Consulting
3675 Mount Diablo Blvd, Suite 100B, Lafayette, California 94549, US
51-200
2000
Xantrion is an IT Services and IT Consulting company that has served as a dedicated cybersecurity and IT partner since its founding in 2000. The company proactively protects and strengthens clients' IT infrastructure through a flexible, customer-centric approach, focusing on preventing issues before they arise while remaining invested in understanding each business as it evolves. With industry-focused Managed Security and Supplemental IT solutions, more than two decades of experience, and 24/7 technical support, Xantrion ranks among the top 1% of Managed Security Service Providers for growing and mid-market companies in the United States. Headquartered in Lafayette, California, the company employs more than 90 people and has been recognized as one of the Best Places to Work in the San Francisco Bay Area.
Based on 4 current openings
Xantrion
Provide technical support for computer systems, software, and hardware issues. Handle customer requests via phone and on-site, ensuring timely resolution and documentation in a ticketing system (ConnectWise).
hybrid, Phoenix, AZ, United States
$55k – $65k/yr
Full Time
Middle (2-4 years)Xantrion
Manage ticket triage by clarifying and updating service requests in ConnectWise. Schedule tickets based on urgency and technician skill level, and maintain awareness of client service trends. Assist with low-level tickets and make outbound calls to request positive reviews.
remote, United States$45k – $50k/yrFull TimeJunior (<2 years)
Xantrion
Support compliance service offerings by assessing client security controls, developing compliance documentation, and evaluating vendor cybersecurity risk. Conduct cybersecurity assessments using NIST CSF and CIS Controls, document findings, and draft incident response plans.
hybrid, San Francisco, CA, United States$100k – $120k/yrFull TimeMiddle (2-4 years)Xantrion
Provide technical support for computer systems, software, and hardware issues. Handle customer requests via phone and on-site, ensuring timely resolution and documentation in ConnectWise. Prioritize and escalate tickets as necessary, and follow up with customers to confirm issue resolution.
hybrid, Boston, MA, United States$60k – $65k/yrFull TimeMiddle (2-4 years)2jobs added
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