Claims supervisor, field appraisal

The Appraisal Field Supervisor leads and oversees the operations of the appraisal unit in Northern/Central New Jersey, managing a team of 5–7 direct reports. The ideal candidate will be located within reasonable driving distance of the Parsippany, NJ office. This role ensures that claim investigations, coverage determinations, damage assessments, settlements, and negotiations comply with the New Jersey Unfair Claims Practices Act and company policies. The Supervisor supports the Claims Department’s goals of loss containment, service excellence, and expense management. The position combines technical and leadership responsibilities, including conducting re-inspections, reviewing estimates, auditing casework, analyzing performance reports, and coaching staff. The Supervisor works closely with the Claims Director and regularly interacts with customers, claimants, vendors, and internal partners.

RESPONSIBILITIES

• Supervise and direct the daily work of the appraisal unit.
• Audit casework to ensure quality, accuracy, and compliance with company standards.
• Review and approve damage estimates and settlements exceeding staff authority levels.
• Monitor workflow and assignments to ensure timely service and efficient operations.
• Train, coach, and develop staff to maintain high performance standards.
• Conduct performance evaluations, salary administration, and address development or performance issues.
• Perform re-inspections of automobile losses completed by staff, independent adjusters, and repair facilities.
• Analyze reports and operational data to assess performance and identify improvement opportunities.
• Communicate findings and recommendations to the Claims Director.
• Resolve escalated issues or complaints from insureds, claimants, brokers, and internal stakeholders.
• Oversee performance of external vendors and business partners as needed.
• Support hiring decisions and staffing recommendations.
• Maintain administrative records and ensure regulatory and internal compliance.
• Participate in catastrophe claim handling when required, including potential travel and extended hours, assist neighboring states/territories, as needed.

QUALIFICATIONS

• 5–10 years of auto appraisal or estimating experience preferred.
• 3+ years of supervisory or leadership experience preferred.
• Bachelor’s degree preferred; equivalent experience and industry certifications may be considered.
• ICAR or other collision damage training a plus.
• Experience with auto estimating software required; Mitchell estimating experience preferred.
• Proficiency with Microsoft Office Suite.
• Valid driver’s license in good standing required.
• Ability to obtain out-of-state appraiser and/or adjuster licenses if needed.

SALARY RANGE

The pay range for this position is $97,000 to $127,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI