Location
field, Pune, MH, India
Commitment
Full Time
Level
Senior (5+ years)
Required skills
Job Description
Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates. Maintain and handle internet based warranty. Ensure implementation of service processes at channel partners. Development of secondary channel. Feed back on companys as well as competitors products. Training of service managers. Work out special service support for strategic customers with channel partners. Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target. Secondary network for spare parts sales. Guide channel partners for manpower/facilities/equipment optimisation. Ensure profitability of workshops of channel partners. MIS on service. Spare parts inventory management. Managing service guarantee at the dealership. Monthly visit to ASC and monitor his performance along with ASC coordinator. Service camps on monthly basis. Monthly visits to customer and update M Response data.
Preferred Industries
Education Qualification
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical.
General Experience
5 years and above.
Critical Experience
System Generated Core Skills
- Customer Sensitivity
- Service Orientation
- Service Management
System Generated Secondary Skills
- Consumer Focus
- Dealer Relationship Management
- Service Planning
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