Director, Mobile Key Cutting Van Sales & Operations

Hillman is seeking a results-driven Director, Mobile Key Cutting Van Sales & Operations to lead and grow our mobile automotive key cutting and programming business. This is a highly visible, hands-on leadership role responsible for accelerating sales, expanding into new markets, strengthening customer relationships, and ensuring consistent operational execution across a geographically dispersed mobile fleet.

This is a working manager position for a leader who is equally comfortable developing growth strategies, meeting with customers, analyzing performance, visiting field operations, and working alongside Regional Managers and frontline teams to solve problems. The Director will have responsibility for sales execution, field operations, fleet and logistics coordination, route optimization, financial performance, and leadership development.

Frequent travel of up to 70% is required to support customers, field teams, market launches, and operational improvement initiatives. Located near a major Airport is a plus.

What You’ll Do

Drive Sales and Market Growth

• Develop and execute sales strategies that increase revenue, profitability, customer retention, and market share.
• Identify and pursue new business opportunities with automotive dealerships, rental car companies, fleet operators, locksmith networks, automotive service organizations, and other strategic partners.
• Build and maintain strong relationships with key customers, decision-makers, and industry partners.
• Establish sales targets, territory objectives, and performance expectations across all markets.
• Analyze customer trends, competitive activity, pricing, service performance, and market conditions to identify opportunities for growth.
• Participate in customer meetings, business reviews, contract discussions, and negotiations.
• Support the successful launch and expansion of mobile key cutting services in new geographic markets.

Lead Field Operations

• Provide hands-on leadership for mobile key cutting and programming operations across multiple markets.
• Regularly visit field locations and ride along with mobile teams to evaluate performance, understand operational challenges, and identify improvement opportunities.
• Lead Regional Managers and other field leaders while creating a culture of accountability, urgency, safety, customer service, and continuous improvement.
• Establish consistent operating procedures, productivity standards, service expectations, and performance metrics.
• Monitor sales, service, labor, fleet, and financial results, and take corrective action when performance falls below expectations.
• Resolve complex customer and operational issues while ensuring a consistent, high-quality customer experience.
• Recruit, coach, develop, and retain strong field leaders and support succession planning for critical positions.
• Lead onboarding, training, and capability-development programs related to sales, operations, automotive key technology, equipment, safety, and customer service.

Manage Logistics and Mobile Fleet Performance

• Oversee the logistics required to support a mobile, route-based service operation.
• Partner with internal teams to ensure vans, tools, equipment, technology, inventory, and supplies are available where and when they are needed.
• Optimize route planning, territory coverage, technician scheduling, and vehicle utilization to improve productivity and customer response times.
• Support inventory planning and replenishment processes to reduce shortages, service disruptions, and excess inventory.
• Coordinate resources for new-market launches, including fleet deployment, staffing, training, equipment, inventory, and customer implementation.
• Identify and implement scalable processes that improve service delivery, reduce operating costs, and support continued business expansion.

Own Business and Financial Performance

• Manage budgets, forecasts, capital investments, resource allocation, and profit and loss performance.
• Use sales, operational, customer, and financial data to identify trends and make informed business decisions.
• Develop action plans to address revenue gaps, operating challenges, customer concerns, and market-specific performance issues.
• Provide executive leadership with clear updates regarding sales performance, field operations, customer activity, financial results, risks, and growth opportunities.

What We’re Looking For

• Bachelor’s degree in Business, Sales, Operations Management, Automotive Technology, or a related field preferred or equivalent relevant experience
• At least 10 years of progressive leadership experience in field operations, route-based sales, mobile services, automotive services, or a related industry.
• At least five years of experience leading leaders, including Regional Managers, Market Managers, or similar multi-location field leadership positions.
• Demonstrated success driving new business, growing revenue, managing customer relationships, and improving profitability.
• Experience leading a geographically dispersed mobile workforce or route-based service organization.
• Strong knowledge of field operations, logistics, fleet management, route optimization, territory planning, and workforce deployment.
• Experience managing multi-market operations with responsibility for sales, customer satisfaction, operational execution, budgets, forecasts, and profit and loss results.
• Experience in the automotive aftermarket, locksmith services, fleet services, mobile services, automotive repair, or a related field is strongly preferred.
• Strong business-development, negotiation, account-management, and customer-presentation skills.
• Ability to coach sales and operational leaders and hold teams accountable for measurable results.
• Strong financial and analytical skills, including experience with budgeting, forecasting, capital planning, and performance metrics.
• Ability to move effectively between strategic planning and hands-on field execution.
• Excellent communication, problem-solving, and stakeholder-management skills.
• Ability and willingness to travel frequently, up to 70%, including overnight travel.

Leadership Style

The successful candidate will be a visible, engaged leader who:

• Leads from the front and maintains a strong presence in the field.
• Balances sales growth with disciplined operational execution.
• Builds trust with customers and frontline employees.
• Uses data to make decisions and follows through on commitments.
• Moves quickly to resolve customer, staffing, fleet, and logistics challenges.
• Develops leaders while maintaining clear performance expectations.
• Creates scalable processes without losing focus on service quality and the customer experience.

Why Join Hillman?

This is an opportunity to lead a growing mobile service business with responsibility for sales, operations, logistics, customer experience, and financial performance. You will have the ability to shape the strategy, develop the team, improve how the business operates, and directly influence its continued growth.

Hillman is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment based on any characteristic protected by applicable federal, state, or local law. All offers of employment are contingent upon successful completion of applicable pre-employment requirements.

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.