Customer services representative (ctsr)
Location
field, Isipingo, KZN, South Africa
Commitment
Full Time
Level
Junior (<2 years)
Required skills
Job Description
ABOUT THE ORGANIZATION
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Coöperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website at www.sunchemical.com or connect with us on LinkedIn or Twitter.
Customer Services Representative Role - Specialities Gauteng South Africa Region
Main purpose of the job: Primary function is to achieve sales targets and to maintain and improve sales to customers in the Gauteng Region maximising sales, driving improvement projects within commercial processes and customer accounts. Overseeing the overall EHS activities and drive 5S improvement projects across the Inplant and Customer sites within the region. Champions Inplant Strategy in the roll-out of centrally led company targets, standardisation and best practice delivery to provide Technical and sales solutions to existing and new customers in the Metal Decorating sector.
Supervise 2 metal Decorating inplants operations and staff (5 current) including stock control.
Core Competencies:
- Customer focus
- Delivering results
- Problem Solving and continuous Improvement
- Working with others
- Analytical
- Market awareness
- Managing and leading others
- Decision Making
- Planning and organising
Area / Function Champion
Description: Be the voice of the function, area or product line in key internal or external forums to ensure that the key challenges or requirements of the area are addressed in an appropriate fashion.
Specific: Champion for Customer Support Function at Business Meetings.
Project Management
Description: Undertake specific projects, using appropriate tools where required, in order to improve efficiency, reduce cost, introduce a concept or make other notable changes.
Specific: Develop KT Management Skills and approach to problem solving.
Reporting
Description: Provide accurate and timely reports on key issues, key statistics and potential improvements on a regular and ad hoc basis as required.
Specific: Produce accurate and clear reports using various applications (word, excel, etc).
Application of Expertise
Description: Applies their own specific and detailed knowledge or expertise to a problem or situation in order to resolve it in the best interests of the Company at the customer sites.
Specific: Provides solutions to technical problems and strong technical support to customers across technologies.
Qualifications and Experience
- Matric, technical sales background in the ink or printing industry
- Experience in Liquid inks, Metals, and other speciality ink technologies
- Experience of Customer Supply, Support & Inplant Management
Benefits
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.
EQUAL EMPLOYMENT OPPORTUNITY
It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.
Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.
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