Location
field, Nice, PAC, France
Commitment
Full Time
Level
Middle (2-4 years)
Required skills
Job Description
IVD Field & Technical Support Engineer – Nice Area France
Location: Nice, France | 06
Work pattern: 60% field-based activities | 40% technical support
Territory: Nice city, with travel in France and the European Union when required
Reporting to National Service Manager, France
The opportunity
Join Mindray, one of the world’s fastest-growing med-tech companies, in a hybrid role combining field service and regional technical support for our In Vitro Diagnostic (IVD) portfolio. Based in Nice, you will help ensure high-quality installation, maintenance and technical support for customers, distributors and internal teams.
This position is designed for an autonomous, customer-focused technical expert who enjoys both hands-on field activity and advanced troubleshooting. The role is split between approximately 60% field-based assignments and 40% technical support activities.
Your responsibilities:
- Install, commission, maintain, troubleshoot, repair and update Mindray IVD systems within the assigned territory.
- Respond to customer provide remote diagnosis and define the appropriate corrective action.
- Act as a technical escalation point between customers, distributors, the France Service team, product specialists and Global Technical Support (GTS).
- Support first installations of new products and major projects, ensuring effective handover, documentation and follow-up.
- Complete planned preventive maintenance visits on time and in accordance with applicable service documentation.
- Prepare and maintain service reports, site documentation, technical notes and CRM records with accuracy and timeliness.
- Collect and structure feedback from distributors and end users to contribute to continuous improvement of products and services.
- Maintain assigned tools, calibrated test equipment, spare-parts inventory, loan equipment and company vehicle.
- Support Sales and Marketing teams with technical input for projects and tender opportunities when required.
- Participate in regional service meetings and contribute to improving local technical service capability.
- Travel within the South-East territory and, when needed, elsewhere in France or the European Union.
- Carry out other related duties assigned by the National Service Manager, France.
What are we looking for?
- Higher education qualification in electronics, electrical engineering, biomedical engineering or an equivalent technical field.
- Strong experience in a laboratory environment, with solid knowledge of haematology; experience in other IVD specialties is valued.
- Demonstrated technical proficiency in fluidics, electronics, diagnosis, troubleshooting and repair of complex systems.
- Understanding of TCP/IP and associated communication protocols.
- Experience delivering technical training and explaining complex topics clearly to different audiences.
- Fluent French and strong written and spoken English for business and technical communication.
- Customer-focused, organised and able to work independently with limited supervision.
- Strong communication, interpersonal, planning and problem-solving skills.
- Accurate and disciplined in service documentation, data entry and CRM updates.
- Based in or within practical reach of Nice and flexible to travel as required.
- Experience in medical devices and the healthcare industry is an advantage.
What’s in it for you?
You will join an ambitious and collaborative service organisation, work with advanced IVD technology and have genuine autonomy and responsibility. Mindray offers a competitive compensation package, benefits tailored to the location, industry-leading training and development, and opportunities for long-term career growth.
Diversity and inclusion
Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing and engaging diverse and empowered associates, we help build success for our customers and ourselves.
As English is our business language, please submit your CV and application in English.
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