Senior client care manager needed for home care company

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks

The Role:

The Client Care Manager is the primary relationship owner for our clients, caregivers, and families. You will spend significant time visiting clients in their homes, understanding their needs, resolving concerns, supporting and training caregivers, and making sure the care we promised is the care we are delivering.

This is not primarily a desk position. It requires someone who enjoys being in the field, connecting with people, and responding quickly when circumstances change.

Your responsibilities will include:

• Building strong, trusted relationships with clients, caregivers, and family members
• Conducting regular in-home client visits, wellness checks, and reassessments
• Developing and updating individualized plans of care
• Helping new clients and families feel comfortable and supported from the beginning of service
• Recognizing changes in a client’s condition, environment, or care needs and responding promptly
• Conducting home-safety reviews, fall-risk assessments, and cognitive screenings within the scope of our non-medical services
• Coordinating care conferences with clients, families, caregivers, and members of our office team
• Addressing client concerns with urgency, empathy, sound judgment, and appropriate follow-through
• De-escalating difficult situations while protecting the client relationship and maintaining company standards
• Coaching caregivers in the field and reinforcing expectations connected to each client’s plan of care
• Partnering closely with scheduling, operations, recruiting, and leadership to resolve problems before they become larger issues
• Maintaining accurate, timely documentation of client visits, changes, and follow-up actions
• Bringing ideas, concerns, and solutions to our leadership team as we continue to grow

Who Will Thrive in This Position

You are a natural relationship-builder. People trust you quickly because you listen well, communicate confidently, and make them feel heard.

You are warm and compassionate, but you are not a pushover. You know when someone needs reassurance and when a situation requires a direct conversation, a clear boundary, or immediate action.

You move with urgency. When a client or family member needs help, you do not let the issue sit in an inbox while everyone waits for someone else to handle it.

You are persuasive and comfortable communicating with many different personalities. Whether you call it influence, presence, or simply the gift of gab, you know how to bring people together and move a situation toward a solution.

You also understand that great client service is more than being friendly. It requires strong follow-through, attention to detail, accurate documentation, and the ability to coordinate many moving pieces at once.

Preferred Experience

We are especially interested in candidates with experience in:

• Non-medical home care
• Senior care or aging services
• Assisted living, memory care, hospice, home health, or another field-based healthcare setting
• Client care coordination, case management, patient relations, or family support
• Nursing or another clinical discipline

An LVN, RN, or other healthcare professional could be an excellent fit, although a nursing license is not required. We are a non-medical home care agency, but healthcare knowledge and sound clinical instincts can be valuable when recognizing changing needs and communicating with families.

Spanish-English bilingual skills are a strong plus but are not required.

What We Are Looking For

• At least 3-5 years of relevant home care, healthcare, senior care, or client-management experience
• Direct experience working with clients, patients, seniors, and family members
• A proven ability to build relationships and manage difficult or emotional conversations
• Strong verbal and written communication skills
• Excellent organization, documentation, and follow-through
• The ability to make sound decisions and respond calmly when plans change
• Confidence working independently in the field while remaining closely connected to the office team
• Comfort speaking up, contributing ideas, and participating as a member of the leadership team
• A valid driver’s license, reliable vehicle, and current automobile insurance
• The ability to travel regularly between client homes throughout our service area

Schedule and On-Call Participation

Home care is a 24-hour business, even though this is primarily a weekday position.

This is a full-time role with a regular Monday-through-Friday schedule. It also includes:

• Occasional weekend or after-hours involvement when a client situation requires leadership support
• Participation in a shared emergency on-call rotation with approximately four to five members of the office team
• Regular travel to client homes throughout the workday

The on-call responsibility is shared. This is not a position in which one person is expected to carry the phone every night or every weekend. However, every member of our leadership team must be willing to step in when our clients, caregivers, or teammates genuinely need support.

Why Join Homewatch CareGivers

For 15 years, Homewatch CareGivers of Yorba Linda has helped seniors and families navigate some of the most difficult and personal moments of their lives.

We are an established home care organization with an experienced office team, a strong local reputation, and plans for continued growth. We are not simply filling a coordination position. We are looking for someone who wants to help strengthen how we care for clients, support caregivers, and operate as a company.

The person who succeeds in this role will have:

• A meaningful voice in how our client-care program develops
• A seat on our leadership team
• The opportunity to influence company standards and processes
• Genuine growth potential as our organization expands
• Work that makes a direct and visible difference in the lives of seniors and their families

Compensation and Benefits

Compensation: $60,000-$75,000 annual salary, based on directly related experience

Full-time position

Benefits: dental, vision, wellness benefits, paid time off, retirement, mileage reimbursement, discounts, and other applicable benefits

Please note: We do not have a health/medical offering today but will in the future

Mileage reimbursement for approved business travel

Professional development and advancement opportunities

If you are an experienced care professional who builds trust quickly, communicates confidently, solves problems with urgency, and believes every client deserves to feel important, we would like to meet you.

Please submit your resume along with a brief explanation of your experience working directly with clients and families.

Homewatch CareGivers of Yorba Linda is an Equal Opportunity Employer.