Senior solutions engineer, pre-sales | ai it operations, observability & latam
Location
field, Coral Gables, FL, United States
Salary
$160k – $220k/yr
Commitment
Full Time
Level
Senior (5+ years)
Required skills
Job Description
Location: Southeast United States
Territory: Latin America (Primary) | Eastern US (Secondary)
Compensation: Up to $220K OTE | Approximately $160K Base | 70/30 Split
Travel: Approximately 50%, primarily Latin America
Help Enterprises Transform How They Manage IT Incidents
We're recruiting a Pre-Sales Solutions Engineer for an enterprise software company building AI-powered, agentic automation for IT operations. The platform helps enterprises move beyond manual, reactive incident management by using AI systems to detect, respond to, and prevent IT incidents. This is an opportunity to combine deep technical expertise, customer-facing solution engineering, and regional business development. You'll partner directly with a dedicated Latin America sales representative to help build the region together, while supporting Eastern US opportunities when LatAm demand is lighter. If you understand how enterprise monitoring systems connect to incident management workflows and enjoy helping customers solve complex technical problems, this role offers the opportunity to make a meaningful impact.
What You'll Do
- Lead technical pre-sales engagements: Deliver compelling product demonstrations, technical presentations, and customer-facing sessions.
- Solve enterprise IT challenges: Help customers understand how AI-powered automation can improve incident detection, response, and prevention.
- Work across observability and ITSM: Demonstrate how enterprise monitoring platforms integrate with IT service management solutions.
- Apply technical expertise: Leverage Python, JavaScript, and your understanding of enterprise infrastructure to support technical customer discussions.
- Build the LatAm territory: Partner closely with a dedicated sales representative to develop opportunities across Latin America.
- Support Eastern US customers: Contribute to East Coast sales opportunities when Latin American demand allows.
- Engage directly with customers: Travel approximately 50% of the time, primarily throughout Latin America.
What We're Looking For
Enterprise Monitoring & Observability
Hands-on experience with enterprise monitoring or observability platforms such as: Datadog, New Relic, AppDynamics, or Prometheus Splunk, Zenoss, or IBM Netcool AWS CloudWatch CA, HP, or Oracle Enterprise Monitoring solutions. Experience with comparable enterprise monitoring technologies is also relevant.
ITSM Integrations
Experience connecting enterprise monitoring tools with IT service management platforms such as: ServiceNow Jira BMC Remedy. This is a particularly important qualification. Integrating monitoring systems with ITSM workflows is central to the company's product and customer use cases.
Technical & Customer-Facing Skills
Comfortable working with Python and JavaScript. Strong technical presentation and product demonstration skills. Ability to communicate complex infrastructure and IT operations concepts clearly. Confidence engaging enterprise customers in technical pre-sales discussions.
Language & Regional Requirements
Based in the Southeast United States. English and Spanish preferred. Portuguese is a significant advantage, particularly for Brazilian customer coverage. Comfortable traveling approximately 50%, primarily to Latin America.
Why This Opportunity Stands Out
- Help build a region, not just support an existing territory. You'll work closely with a dedicated LatAm sales representative to develop the regional business, combining technical expertise with direct customer engagement.
- Work on a real enterprise problem. IT operations teams manage complex monitoring environments, disconnected systems, and incident workflows. You'll help customers evaluate how AI-driven automation can reduce reliance on manual, reactive processes.
- Stay close to the technology. This role brings together enterprise observability, ITSM integrations, scripting, technical demonstrations, and AI-powered operations.
- Make a measurable commercial impact. You'll carry an individual quota and be eligible for the company's Club recognition program.
Compensation & Benefits
$220K+ OTE Approximately $160K base salary 70/30 base-to-variable compensation split Individual quota and Club eligibility Full health coverage Parental leave Competitive cash and equity compensation
Interested? Have you worked hands-on with enterprise monitoring tools, connected them to ITSM platforms, and presented technical solutions to customers? Would you enjoy combining that expertise with the opportunity to help grow a Latin American territory? Apply or reach out to learn more about the role, technical challenges, and team.
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