Account operational executive - dallas, tx

Job Details:

Salary Range: Undisclosed, Account Operational Executive Dallas, TX and surrounding Southwest areas

Full-Time | $100,000–$120,000 + Equity | Healthcare | Leadership | Patient Experience

About HALO Diagnostics

At HALO Diagnostics (HALO Dx), we believe every patient is unique — and their healthcare should be too. We're redefining early detection and precision-focused medicine by delivering tailored care that targets the most serious health conditions. Through cutting-edge diagnostics and patient-first operations, HALO is helping patients live longer, healthier lives.

We are seeking a strategic, patient-focused leader to join our team as an Account Operational Executive. In this role, you’ll lead a team of 10+ Patient Navigators across multiple sites in the Dallas, TX and surrounding Southwest areas area, working closely with clinical partners to deliver high-quality patient experiences and operational excellence. This position is essential to scaling our impact — you’ll optimize workflows, mentor talent, and ensure seamless site execution while championing our mission of early detection and individualized care.

What You’ll Do

• Lead & Manage Teams Directly manage a team of 10+ non-exempt Patient Navigators across multiple Dallas, TX and surrounding Southwest areas-area sites. Maintain working proficiency in the Patient Navigator role and step in to provide direct coverage when needed, both to ensure continuity of patient care and to effectively support, coach, and empower the navigator team. Monitor team performance, provide feedback, and conduct regular evaluations. Oversee attendance, approve time sheets, and manage time-off coordination. Initiate disciplinary action and ensure team accountability as needed.
• Champion Patient Experience Act as a strong advocate for patients and your team, ensuring consistent, compassionate care. Support Patient Navigators who guide patients through imaging and genetic testing journeys. Serve as the operational link between frontline teams and leadership.
• Drive Operational Excellence Refine and maintain site workflows to support efficient patient flow and service delivery. Partner closely with partner Site Managers to ensure seamless day-to-day operations. Identify and resolve operational issues through data-driven decision-making and KPI analysis.
• Develop & Train Talent Train new hires and support ongoing team development in collaboration with the National Training Team. Lead onboarding efforts for new team members and ensure readiness for new site launches. Promote a culture of continuous learning and improvement.
• Collaborate Across Teams Serve as a key liaison between account management, training, and leadership teams. Contribute to company-wide projects including new imaging center rollouts and staff transitions.

Qualifications:

Education Bachelor's degree in healthcare administration, Business Administration, Operations Management, or a related field required. Equivalent combination of education and relevant healthcare operations experience will be considered.

Required Experience 5-8+ years of progressive experience in healthcare operations, account management, or clinical support leadership. 3+ years of people management experience, including direct supervision of teams of 8-10+ employees. Experience supporting multi-site healthcare operations (imaging centers, diagnostics, outpatient clinics, labs, or similar environments). Proven ability to manage non-exempt staff, including: Scheduling, Timekeeping, Performance Management, Corrective Action. Demonstrated success improving patient experience, workflow efficiency, and operational KPIs. Strong collaboration experience with clinical partners, site leadership, and cross-functional teams. Comfortable operating in fast-growing or scaling healthcare organizations. Experience leading teams involved in patient navigation, care coordination, or patient access services. Hands-on involvement in new site launches, operational rollouts, or market expansions. Experience working in hybrid or partially remote leadership models. Familiarity with HIPAA compliance, healthcare regulations, and patient privacy standard.

Other Requirements:

Excellent communication and organizational skills. Travel: This position requires working at various partner site locations to support our staff there. This will require a rotation of several on a rotating schedule. Clinic assignments may change daily, weekly, or as needed based on business, staffing and patient care needs. Reliable transportation is required, and must be in the local area of the partner sites being supporting. Proficiency with Microsoft Office Suite, especially Excel. A flexible, hands-on approach with the ability to pivot as needed. Willingness and ability to perform Patient Navigator duties directly when needed.

Why Join HALO Dx?

• Competitive Compensation: $100,000–$120,000 annually
• Equity Options: Be part of a fast-growing, tech-forward healthcare company
• Comprehensive Benefits: Medical, dental, vision, life insurance, and disability insurance 401(k) plan Flexible time off, holidays, and sick time Flexible Spending Account (FSA) and Health Savings Account (HSA) Employee discounts
• Make an Impact: Help transform lives through precision diagnostics and early detection.
• Career Growth: Opportunity to scale with a nationwide healthcare innovator.

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or to perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Join HALO Precision Diagnostics and be part of a team that is transforming healthcare through early detection and personalized, precision-focused care!