POSITION TITLE: Mobile Night Supervisor

DEPARTMENT: Recuperative Care / Operations

REPORTS TO: Managing Director, Site Operations / Designee

CLASSIFICATION: Full-Time, Non-Exempt

WORK LOCATIONS: All Sites (Pico-Union, Glendale, Arleta, and other NHF locations as assigned)

WORK SCHEDULE: Evening, Overnight, and Weekend Coverage

HOURLY RATE: $22.00 - $24.00

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POSITION SUMMARY

The Mobile Night Supervisor provides multi-site operational leadership and supervisory support during evening, overnight, and weekend hours when regular site leadership may not be present. This position is intentionally mobile and is not assigned exclusively to one NHF location. The Mobile Night Supervisor will rotate among assigned Recuperative Care locations, including Pico-Union, Glendale, and Arleta, and may be redirected during a scheduled shift to another location based on staffing, safety, guest needs, incidents, or other operational priorities.

The Mobile Night Supervisor serves as an extension of site and operational leadership, providing visible supervisory presence, supporting frontline employees, monitoring adherence to NHF policies and procedures, responding to escalated situations, and helping ensure safe and consistent operations across locations. This role requires a leader who is highly dependable, comfortable making decisions independently, able to respond effectively to unexpected situations, and willing to travel between NHF locations during evening and overnight hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Multi-Site Supervision and Leadership

• Provide direct supervisory presence and operational oversight at assigned NHF locations during evening, overnight, and weekend hours.
• Rotate among Pico-Union, Glendale, Arleta, and other assigned locations according to operational needs.
• Travel between locations during the work shift when necessary to respond to staffing, safety, guest, or operational concerns.
• Serve as the primary supervisory resource for frontline employees when regular site leadership is unavailable.
• Provide employees with direction, coaching, clarification of expectations, and immediate performance feedback.
• Ensure employees remain actively engaged in their assigned responsibilities throughout their shifts.
• Reinforce professional conduct, workplace boundaries, attendance, dress code, cell phone, safety, and other NHF expectations.
• Escalate significant employee relations or performance concerns to site leadership and People & Culture.

Site Operations and Coverage

• Confirm appropriate staffing and coverage at assigned locations.
• Respond to callouts, late arrivals, staffing shortages, and other coverage concerns in accordance with established procedures.
• Verify that employees are at their assigned posts and completing required responsibilities.
• Conduct routine walkthroughs of assigned locations and document observations.
• Review shift activities, communication logs, bed checks, incident documentation, and other required operational records for completeness and accuracy.
• Ensure appropriate shift handoffs and communication between evening, overnight, and morning teams.
• Identify operational deficiencies and take immediate corrective action within the authority of the position.
• Communicate unresolved concerns to the appropriate manager or operational leader.

Safety and Incident Response

• Maintain a visible leadership presence focused on the safety of employees, guests, visitors, and facilities.
• Respond promptly to workplace incidents, guest escalations, emergencies, security concerns, and other unexpected events.
• Support staff with de-escalation and appropriate response to challenging guest behaviors.
• Ensure emergency and safety protocols are followed.
• Contact emergency services or designated NHF leadership when circumstances require escalation.
• Ensure incidents are appropriately documented and communicated to leadership.
• Immediately escalate serious safety concerns, allegations of misconduct, threats, violence, suspected abuse, medical emergencies, or other significant events in accordance with NHF protocols.

Staff Performance and Accountability

• Observe employee performance and address concerns occurring during assigned shifts.
• Provide immediate coaching and redirection when employees are not following established procedures or performance expectations.
• Document performance, attendance, conduct, or policy concerns for review by the employee's regular supervisor and/or People & Culture.
• Partner with site leadership and People & Culture when formal corrective action may be necessary.
• Recognize and communicate positive employee performance and examples of strong teamwork.
• Maintain professional supervisory boundaries and confidentiality.

Quality and Compliance

• Monitor compliance with NHF policies, procedures, program requirements, and safety expectations.
• Verify completion and accuracy required overnight documentation and operational records.
• Identify patterns, recurring concerns, or areas requiring additional training or management attention.
• Assist leadership in ensuring consistent operational practices across locations.
• Participate in investigations, fact gatherings, or follow-up related to incidents occurring during evening and overnight operations as requested.
• Maintain confidentiality of employee, guest, medical, and organizational information.

MOBILE RESPONSIBILITIES

This position requires regular travel between NHF locations. The assigned location may change before or during a scheduled shift based on organizational needs. The Mobile Night Supervisor must:

• Maintain reliable transportation and the ability to travel between assigned NHF locations.
• Respond to requests for support at another location when directed by leadership.
• Be comfortable working independently across multiple locations.
• Maintain communication with designated operational leadership throughout the shift.
• Prioritize locations based on safety, staffing, guest concerns, and operational urgency.
• Complete a supervisory shift report identifying locations visited, significant observations, staffing concerns, incidents, actions taken, and matters requiring leadership follow-up.

ILLUSTRATIVE WORK SCHEDULE

The following schedule represents the anticipated coverage model. The schedule and assigned location may be modified based on operational needs.

The Mobile Night Supervisor may be required to transition between locations during any scheduled shift. The above locations are considered primary assignments and do not limit NHF's ability to redirect the position based on operational needs.

High school diploma or equivalent required; associate or bachelor's degree in human services, healthcare, social services, business, management, or related field preferred. Minimum of two years of supervisory, lead, or progressively responsible operational experience preferred. Experience supervising frontline employees in a 24/7 environment strongly preferred. Experience in recuperative care, healthcare, behavioral health, residential services, social services, hospitality, shelter services, or another high-service environment preferred. Demonstrated ability to supervise employees and address performance or conduct concerns. Strong conflict-resolution and de-escalation skills. Ability to remain calm and exercise sound judgment during emergencies or challenging situations. Strong verbal and written communication skills. Ability to prepare clear, factual, and timely documentation. Ability to work independently with limited onsite senior management. Ability and willingness to work evenings, overnight hours, weekends, and holidays as required. Reliable transportation and ability to travel between assigned NHF locations during scheduled working hours. Valid driver's license and automobile insurance when required for the performance of assigned duties.

KNOWLEDGE, SKILLS, AND ABILITIES

The successful candidate must demonstrate:

• Strong leadership presence and sound decision-making.
• Ability to hold employees accountable respectfully and consistently.
• Ability to establish professional boundaries with employees and guests.
• Ability to manage competing priorities across multiple locations.
• Strong situational awareness and attention to safety.
• Ability to recognize when an issue can be resolved independently and when immediate escalation is required.
• Strong documentation and follow-through.
• Dependability and consistency.

ABOUT NATIONAL HEALTH FOUNDATION

National Health Foundation (NHF) is guided by a mission to improve the health of individuals and underserved communities by addressing the social determinants of health and bridging gaps in the healthcare system. NHF recognizes that health begins where people live, learn, work, and play. Through its programs and partnerships, NHF works to remove barriers to health, support individuals experiencing homelessness, strengthen communities, and create opportunities for individuals to achieve their highest level of health. The Mobile Night Supervisor plays an important role in advancing this mission by helping ensure that clients receive consistent, compassionate, high-quality service and are connected to the resources necessary to support successful transitions from recuperative care. Visit us to see what we do and the programs we offer. http://nationalhealthfoundation.org/

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the communities we serve, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.