Technical Business Analyst

WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody. WhereTo provides an AI-powered travel platform for corporate travel. Their platform uses machine learning algorithms to recommend personalized travel options based on a traveler's preferences, company policies, and budget. WhereTo's technology also allows for real-time travel tracking, reporting, and cost analysis, enabling companies to optimize their travel programs and reduce costs.

About The Opportunity

We are seeking a Technical Business Analyst to join our W2 Portfolio Delivery team and play a key role in delivering impactful travel technology solutions. This position sits at the intersection of Product, Engineering, QA, and business stakeholders, helping transform complex business needs into actionable solutions. You'll contribute to critical platform initiatives, including performance and latency improvements, while supporting the delivery of high-quality customer experiences. If you're passionate about solving complex problems, working in a fast-paced Agile environment, and leveraging your travel technology expertise, we'd love to hear from you.

Key Responsibilities

• Partner with Product, Engineering, QA, and business stakeholders to gather, analyze, and document business requirements.
• Translate business needs into clear user stories, requirements, and acceptance criteria.
• Analyze business processes, system impacts, dependencies, and risks across the W2 ecosystem.
• Support backlog refinement, prioritization activities, solution discussions, and delivery planning.
• Ensure requirements provide sufficient clarity for development and testing teams.
• Support performance and latency improvement initiatives through analysis of customer journeys and transaction flows.
• Collaborate with Engineering teams to understand system architecture, integrations, APIs, data flows, and downstream dependencies.
• Investigate defects and complex system issues, helping identify root causes and potential solutions.
• Analyze logs, API responses, system behaviors, and data flows to support troubleshooting and issue resolution.
• Translate technical findings into business impacts, recommendations, and actionable requirements.
• Conduct impact assessments for new features, platform changes, and integrations.
• Partner with Engineering to identify bottlenecks, risks, and optimization opportunities.
• Define and support performance metrics, baselines, and acceptance criteria.
• Collaborate with QA teams to ensure comprehensive business, functional, and edge-case test coverage.
• Other duties and tasks as assigned.

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• 5+ years of experience in Business Analysis, Technical Business Analysis, Systems Analysis, or a related technology-focused role.
• Strong experience working with Engineering and QA teams within complex technology environments.
• Solid understanding of software development principles and SDLC concepts.
• Demonstrated analytical, troubleshooting, and problem-solving skills.
• Experience working in Agile delivery environments.
• Hands-on experience using Jira and Confluence.
• Experience with performance engineering, application monitoring, or observability practices.
• Deep experience within corporate travel, online booking tools (OBTs), or travel technology environments.
• Knowledge of GDS and NDC technologies.
• Strong communication skills with the ability to effectively translate between business and technical stakeholders.
• Background in software development, engineering, systems analysis, or technical QA preferred.

Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

• Enjoy the freedom and flexibility of a hybrid work structure that combines both remote and in-person work.
• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice).
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve.
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location – Remote, US

If this sounds like the opportunity you have been waiting for then APPLY NOW. Have questions about this opportunity? Reach out to our recruitment team at careers@us.flightcentre.com.

For this position, we anticipate offering an annual salary of $90,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.

🌟 GBTA WINiT Top 50 Award Recipients (2018–2025) 💫 CHHR: 5-Star DE&I Employer (2023, 2024, 2026) 🌍 Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025) 📰 Newsweek: America’s Greatest Workplaces for Diversity (2024) 💛 Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025) ✈️ OutThere Awards: Inclusive Travel Finalist (2025) 🏅 Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025) 🤝 2026 Disability Index®: World’s Top Disability Inclusive Business