Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The VP, Operations - Digital Solutions develops, and manages delivery of operational solutions, data analytics support, Implementation pricing, program regulatory requirements, reporting, and change management services to clients for assigned LOB platforms supported by the company. Incumbent will define requirements and processes for operational/implementation services for new products/solutions and enhancements on current systems and subsystems. Incumbent will also design and implement new operational models, policies, and procedures as needed to ensure exceptional quality and service to clients. Incumbent will assume leadership role for all processing services to assigned clients, ensuring delivery of high-quality results. Incumbent will partner with business units to ensure company strategies and projects are successfully implemented.

This position directs, develops, and manages the team of operational and subject matter expert across the organization for all digital, contact center, and payment solutions including but not limited to Alerts, Estatements, Loyalty, Credit Bureau solutions, Wallets, Digital card issuance, DXO, DXM, Shared Branching, Merchant Terminals, business card solutions, client facing 3270 front solutions, billpay, Zelle, and lending solutions. The incumbent provides consultation and support to clients directly, as well as regular interactions with finance, audit, sales, project delivery, service, account management, legal, strategic partnerships, and product. The incumbent directs, develops, and manages the delivery of all aspects of onboarding, project management, change management and decommissioning of solutions based on client need and contractual requirements. Incumbent is responsible for supporting existing and defining new requirements and processes for operational services related to these solutions. Incumbent will assume leadership role for all services to assigned clients, ensuring delivery of high-quality results. Incumbent will partner with business units to ensure company strategies and projects are successfully executed and delivery aligns with revenue and client experience objectives.

Essential Functions & Responsibilities:

• Provide strategic direction, management, and development for staff of leaders, project managers, coordinators, and technical analysts for delivery of operational processing services for all platforms supported by the company
• Develop business unit strategies in support of the VELERA overall goals and strategies and execute defined strategy projects; provide input and support to executive leadership team regarding overall company strategies and strategic initiatives
• Define requirements and processes for projects, and operational processing services for new products and solutions, including enhancements of products and services supported on all supported systems and subsystems
• Design and implement new operational models, policies, and procedures as needed to ensure exceptional quality and client service; oversee projects and operational processing services, delivering quality results
• Forecast, obtain, and develop sufficient resources to meet business unit requirements and drive excellent client support
• Provide pre-sale implementation support and operational consulting, including travel to client locations and conferences for presentations to senior client management team; prepare and deliver presentations to staff, prospective clients, and member credit unions
• Interact with client CEOs and senior credit union executives to ensure high levels of client satisfaction level with VELERA
• Develop and manage operational plan and annual budget for business unit
• Perform analysis on overall business unit strategy execution and identify opportunities for process improvement
• Attend offsite meetings as required at member locations, other VELERA locations, and regional locations of VELERA vendors
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree in systems, Business Management, or related field, or equivalent combination of education and related experience required.
• Twelve (12) years of experience successfully leading complex implementation projects with a strong emphasis on client-facing and solution onboarding support and satisfaction in the payments industry/financial services required.
• Ten (10) years’ experience in managing card processing technology, operations, and/or output production including onboarding, change management, incident resolution, and partner management, with a full understanding of processing platforms, solution functionality, processes and solutions across the industry.
• Seven (7) years of direct leadership experience required.
• Seven (7) years of client project consultation/management experience required.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$134,500.00 - $174,900.00 - $215,200.00 of salary range

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.