Vice president, services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Vice President, Services based in the United States.

The Vice President, Services will lead the strategy, development, and performance of a large-scale professional learning and coaching portfolio within a mission-driven education organization. This role offers the opportunity to shape how schools and districts receive the support they need to implement high-quality curricula and improve student outcomes. As the general manager of the services product line, you will oversee more than 200 facilitators and coaches, alongside a dedicated services operations team. You will drive service innovation, operational excellence, workforce development, and sustainable business growth. Working closely with senior leaders across Product, Research, Learning, Sales, Marketing, Finance, and Customer Success, you will ensure services deliver measurable educational and commercial value. This is a strategic leadership opportunity for an experienced education services executive passionate about transforming teaching and learning at scale.

Accountabilities

As Vice President, Services, you will own the overall services portfolio, ensuring that professional learning, coaching, and implementation support meet customer needs while maintaining high instructional standards and sustainable business performance.

• Lead services portfolio strategy: Define the strategic direction of the services product line, determining which offerings to develop, improve, expand, or retire in alignment with organizational priorities and market needs.
• Optimize service offerings: Establish the right balance between free and paid services, as well as digital, virtual, and in-person delivery models, ensuring appropriate levels of support for different customer needs.
• Drive market relevance: Use customer insights, implementation evidence, field feedback, and performance data to identify portfolio gaps and develop new service opportunities.
• Strengthen instructional quality: Partner with Research and Content teams to create professional learning materials that are instructionally rigorous, practical, and adapted to the objectives of each offering.
• Align services with commercial strategy: Collaborate with Sales and Marketing to define service positioning, target audiences, value propositions, and sales guidance while ensuring customer commitments remain achievable.
• Integrate services and technology: Work with Product leadership to develop connected offerings that provide accessible, real-time training and support aligned with the organization's instructional vision.
• Manage financial performance: Partner with Finance and Revenue Operations to establish pricing strategies, monitor delivery costs, optimize revenue and margins, and balance standardized solutions with tailored customer support.
• Establish professional learning standards: Define expectations for high-quality learning experiences, ensuring participants develop the knowledge and practices needed to improve classroom instruction and school implementation.
• Measure service effectiveness: Monitor delivery quality, participant learning, practical application, and contributions to implementation progress, using feedback and observations to continuously improve performance.
• Build consistent delivery models: Establish a framework that ensures national consistency while allowing appropriate regional adaptation to local educational contexts.
• Develop the delivery workforce: Lead the recruitment, onboarding, certification, professional development, and performance management of more than 200 full-time and part-time facilitators and coaches.
• Strengthen leadership capabilities: Develop managers and team leaders who can observe service delivery, provide meaningful feedback, and improve the performance of their teams.
• Oversee service operations: Lead the Service Operations function, ensuring effective staffing, scheduling, workforce deployment, capacity planning, utilization, systems, and financial performance.
• Support scalable growth: Build operational models, workforce practices, service content, and systems that enable growth without compromising service quality or customer experience.
• Connect services to customer outcomes: Collaborate with Customer Success to ensure professional learning and coaching address district priorities, implementation challenges, and desired outcomes.
• Use evidence to drive improvement: Ensure insights from facilitators, coaches, and customers inform portfolio decisions, customer support strategies, and research into educator development and implementation effectiveness.

Requirements

The ideal candidate is an experienced education services executive with a strong understanding of K-12 professional learning, district leadership, and the operational and commercial requirements of delivering high-quality services at scale.

• At least 12 years of professional experience, including 7 or more years in leadership positions within K-12 professional learning, coaching, or education services.
• Demonstrated experience managing delivery teams and maintaining accountability for service quality, operational performance, and customer outcomes.
• Strong understanding of K-12 district leadership, including how school and district leaders establish priorities, make purchasing decisions, manage implementation, and evaluate service effectiveness.
• Proven ability to develop and execute services strategies, identify market opportunities, and translate customer needs into instructionally strong, commercially viable, and scalable offerings.
• Experience partnering closely with Sales and Marketing teams to shape service offerings, communicate value propositions, support sales activities, and establish realistic customer commitments.
• Demonstrated ability to lead through other leaders while maintaining high standards for facilitation, coaching, professional learning, and customer experience.
• Strong analytical skills and experience using customer feedback, field insights, financial information, and operational data to guide strategic decisions and improve service delivery.
• Excellent cross-functional leadership capabilities, with the ability to collaborate effectively across Product, Research, Learning, Customer Success, Sales, Marketing, Finance, and Operations.
• Strong strategic thinking, decision-making, and problem-solving abilities.
• Excellent communication and stakeholder management skills, with the ability to influence senior leaders and build alignment across complex organizations.
• Bachelor's degree required.

Benefits

Competitive annual base salary ranging from $225,000 to $254,000, depending on location, professional experience, skills, and internal equity considerations.

Additional benefits and potential incentives beyond the stated base salary.

Fully remote working arrangement within the United States.

Full-time employment opportunity.

Senior executive leadership position with ownership of a significant professional services portfolio.

Opportunity to lead and develop a workforce of more than 200 facilitators and coaches.

Direct influence on educational innovation, curriculum implementation, and student outcomes across schools and districts.

Collaborative, mission-driven environment focused on improving teaching and learning.

Equal employment opportunity and an inclusive workplace that welcomes diverse backgrounds and perspectives.