Utah branch operations manager

The Branch Operations Manager oversees plumbing field operations, technician performance, service quality, and operational strategy. The role coordinates with dispatch and executive management to support safe, code-compliant work and customer service.

ESSENTIAL RESPONSIBILITIES

Field Operations and Service Quality

• Oversee, coach, and maintain a high-performing team of plumbing technicians and laborers.
• Support dispatch in assigning technicians to jobs based on location and skill set.
• Visit job sites regularly for quality control, coaching, and training.
• Provide technical support to field technicians and laborers; review work orders for code compliance and quality.
• Serve as a primary connection between office staff and field personnel and address technical questions.

Operations and Growth

• Work with executive management on operational strategy, performance, and goals.
• Visit clients and customers to maintain relationships and identify new opportunities.
• Develop new relationships and advise executive management about growth opportunities.
• Identify and improve inefficient processes and procedures and address operational risks.

MINIMUM QUALIFICATIONS

• Experience leading plumbing field operations and supporting technicians on residential, multifamily, or commercial work.
• Working knowledge of plumbing installation, service, applicable codes, and quality standards.
• Ability to travel among job sites and maintain a driving record acceptable under company policy.

PREFERRED QUALIFICATIONS

• Experience with dispatch coordination, field training, customer relationships, and process improvement.

SUPERVISORY RESPONSIBILITIES

Directly oversees plumbing technicians and laborers and supports their coaching, performance, and work quality.

KNOWLEDGE, SKILLS & ABILITIES

• Strong technical troubleshooting and judgment in plumbing service and installation.
• Ability to plan field work, coordinate with dispatch, and communicate with office staff, technicians, customers, and leadership.
• Ability to identify quality, safety, and process concerns and follow through on corrective action.

TRAVEL, PHYSICAL DEMANDS & WORK ENVIRONMENT

• Travel: Regular travel to job sites and customer locations.
• Physical demands: Field visits may require walking, standing, climbing, bending, and observing work in progress.
• Work environment: Office, customer properties, and active residential or commercial job sites; exposure to outdoor heat, tools, equipment, and construction conditions.