Branch Supervisor

Hourly Rate Range: $28.94 - $36.18

Assistant Branch Manager

Hourly Rate Range: $32.98 - $41.23

Exact compensation may vary based on skill, experience and location.

Why SAFE?

SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

• Professional Development Opportunities: Offering training programs, workshops, and mentorship.
• Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
• Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth: Clear paths for career advancement and internal promotions.
• Work-Life Balance: Encouraging a healthy balance between professional and personal life.
• Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.

Branch Supervisor Responsibilities

Responsible for providing internal and external clients with quality service. Actively performs as a leadership team member in developing the branch staff’s capacity for meeting sales and service objectives, standards, and goals. Provides members with appropriate Credit Union products and services. Ensures that staff members provide continuous quality service to all Credit Union members. Supports and assures compliance with Credit Union policies and procedures. Directly supervises branch employees, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Essential Functions and Basic Duties

• Develop and maintain positive member and staff relationships.
• Ensure that staff members are providing consultative member service.
• Conduct member profiling methodology to determine member needs.
• Open accounts, accept loan applications, and conduct loan closings.
• Act as a bridge between members and departments to promote and enhance new and existing relationships.
• Resolve errors and member complaints.
• Initiate sales-and-service activities.
• Assist in achievement of branch sales and service goals.
• Convert sales strategies provided by leadership into tactical, implemented daily actions.
• Track and assess results of subordinates.
• Perform operational duties.
• Conduct staff meetings on operational and regulatory matters.
• Manage the branch’s cash and negotiable items, within approved limits.
• Participate in training and development.
• Conduct training programs on product knowledge, sales and service techniques, and security procedures.
• Review and monitor training progress for staff members.
• Maintain and develop personal skills to achieve higher level of responsibility.

Qualifications

Education/Certification: Bachelor's degree from four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience.

Assistant Branch Manager Responsibilities

The Assistant Branch Manager, under the leadership of the Branch Manager, is responsible for providing internal and external clients with quality service. Exercises management responsibility for the team in meeting the Credit Union’s administrative, operational, and sales-and-service objectives.

Essential Functions and Basic Duties

• Initiate sales-and-service activities.
• Participate in setting and communicating branch sales and service goals.
• Ensure all staff members are providing consultative member sales and service.
• Open accounts, accept loan applications, and conduct loan closings, as needed.
• Promote and enhance new and existing member relationships.
• Conduct staff meetings on operational and regulatory matters.
• Participate in training and development.
• Review and approve attendance reports and timecards.