Job Analysis Questionnaire

Job Title: Single-Family Underwriter

Work Group: Single-Family Programs

FLSA Status: Exempt

Reports to: Underwriting Manager

GENERAL PURPOSE OF THE JOB:

Responsible for reviewing, approving or denying all loans made utilizing KHC's homeownership funds. Ensure that every loan approved is in compliance with Consumer Financial Protection Bureau (CFPB) and all other federal and state laws including: FHA, VA, RHS, FNMA, Freddie Mac, PMI, Mortgage Credit Certificate, TILA-RESPA Integrated Disclosure (TRID), and KHC's established guidelines, including those associated with tax-exempt bond financing as well as secondary market financing. Assist in the review and development of policies, procedures and guidelines used in the origination of KHC single-family mortgage loans.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Analyze each mortgage loan file based on the various regulations. Review loans for compliance, sustainability and risk before making a commitment of funds on behalf of the corporation. Analyzing applicant credit history and financial information to assess eligibility. Manage multiple applications at a time. Use various web-based systems to review loan documents. Communicate with Appraisal Management Company (AMC) on appraisal issues or corrections. Make independent decisions on approval and stays informed on all current legislation, updates and guideline changes that could affect decision-making ability on a particular loan product.

Provide prompt courteous customer service through turn-around time of underwriting new/pended loans. Answering inquiries and questions from lenders, brokers, and internal staff and auditors.

Assist in the administration of the Delegated Lender Program by training new underwriters, reviewing and scoring test cases, performing quality control reviews and providing technical assistance as needed.

Knowledge, skills and abilities required of the position:

• KNOWLEDGE OF: Federal housing programs, laws and regulations
• SKILL IN: Principles and practices of Accounting/Audit
• ABILITY TO: Collecting, analyzing and evaluating data

Position requires knowledge of MS Office Suite products. Position requires ability to work effectively with a wide variety of people, including external contacts as well as cross-departmental teams; ability to work in a team and as an individual to gain consensus; ability to multitask; ability to deal effectively with conflict; ability to work well under high pressure situations; ability to plan and present ideas effectively, both verbally and in writing; ability to plan, organize, and coordinate activities of staff. Position requires strong analytical skills, including problem-solving and attention to detail.

Must have strong working knowledge and be able to navigate multiple internal and external systems, such as FNMA Desktop Underwriter, Freddie Mac Loan Product Advisor, FHA Connection, VA Weblgy, and RHS Government Underwriting System, KHC’s internal loan origination and paperless systems.

This position has the potential to work from home or a satellite office.

Education Requirements:

This level of knowledge would normally be acquired through completion of an associate’s degree in public administration or a business related field of study. Two years’ related experience as Federal Housing Administration Direct Endorsement (FHA DE) Underwriter may be substituted for degree requirements.

Experience Requirements:

Position requires more than three years’ experience in underwriting credit and property for FHA, VA, RHS, FNMA and Freddie Mac loans.

Required Competencies:

• Communication: The ability to clearly, professionally, and respectfully exchange information with others in verbal, written, and digital formats.
• Customer Service: Delivers high‑quality, prompt, and courteous support by actively listening, communicating clearly, and responding with professionalism and empathy.
• Ethics and Values: Demonstrates integrity and sound judgment by adhering to organizational policies, legal requirements, and professional standards.
• Organizational and Priority Setting Skills: Effectively manages time, tasks, and resources by organizing work in a structured and efficient manner.
• Initiative: Takes proactive action to identify needs, solve problems, and improve processes without requiring direction.