Job Title: Community Education Manager

Reports To: Senior Regional Director

Salary: up to $65,000 / year

Location: Fargo, ND

This person will reside in the greater Fargo area, but can work remotely aside from travel.

Job Purpose

The Community Education Manager is responsible for executing high-quality community education support to assigned Senior Life Solution programs. This position necessitates a combination of strategic referral development and delivery of educational content, requiring an understanding of healthcare industry regulations and a data-driven approach to reach target markets effectively.

The Community Education Manager is tasked with enhancing community engagement by fostering partnerships with host hospitals, community organizations, government agencies, and healthcare providers. This involves organizing events, forums, and outreach efforts to collaborate, gather input and build meaningful connections.

Duties and Responsibilities

• Assesses and monitors the community education goals set for the assigned programs.
• Understands excellence in customer service.
• Creates a meaningful referral source network following the collaborative approach.
• Responsible for public speaking, tactical advocacy messaging and how to motivate a target audience.
• Functions as a community member advocate.
• Cultivates relationship with host hospitals and works with program team members to build relationships, as well.
• Collaborates with corporate Community Education team to develop, implement and manage Community Education tasks.
• Identifies needs and interest of the community and referral sources and gives the program team the tools to assist.
• Develops expertise and stays informed in the field of senior health.
• Monitors referral development performance and analyzes data to understand what's working, and make data-driven decisions to improve outcomes.
• Trains teams on the Referral Process Guidelines.
• Implements CE plans, tracks, and monitors.
• Offers training on hospital integration and the Collaborative Model.
• Participates in the development of a strategic plan in support of the programs.
• Adheres to safety and infection control guidelines.
• Participates in quality improvement activities as requested to support community education.
• Provides program staff with ideas and plans for community outreach curriculum.
• Provides communities with education on health-related topics.
• Provides education to community groups.

Requirements Qualifications

Education: Bachelors’ degree in education, marketing, communications, public relations, business administration or a combination of education and experience.

Experience: Health care and mental health experience preferred. Demonstrated success in community outreach, education, marketing, or business development. Strong public speaking, relationship-building, and organizational skills. Ability to travel up to 75% of the time.

Working Conditions

Incumbent will be exposed to virus, disease, infection from patients, including psychiatric situations.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position requires travel by car, intermittent physical activity, including standing, walking, bending, kneeling, stooping, and crouching.

Direct Reports

This position has no direct reports.