Translation coordinator

Key Responsibilities

Reporting to the Translation Coordination Team Leader, and as an integral part of Questel’s Program Support USA/EMEA Team, this role is responsible for the planning, scheduling, tracking, and delivery of the language translation phase of projects in the project management cycle. Working with project managers, this role works to understand client business objectives and spearheads planning and execution internally to ensure Questel services are delivered on time and of the utmost quality:

• Accept projects from project managers
• Assign projects to vendors or internal resources via SAVANTA
• Track project status
• Deliver projects to the File Formatting Team
• Send linguistic questions to project managers or linguistic teams
• Process purchase orders in SAVANTA
• Consult with other Translation Coordinators on questions about projects and send them to project managers
• Coordinate with other Questel teams
• Responsible to ensure profitability of projects and meeting monthly revenue goals
• Process feedback to in-house linguists, vendors, and/or from filing agents
• Coordinate with Vendor Services on vendor-related issues
• Communication with project managers about contingency plans for changes in scope/schedule/resources
• Process final project deliveries to agents, project managers, etc.
• Address purchase order concerns with accounting
• Ensure adequate translation resources are available for current and future projects
• Process test evaluations in SAVANTA
• Work collaboratively across multiple teams to communicate and manage expectations during all phases of a project
• Communicate to project managers about any issues that might impact Questel’s relationship with clients
• Provide detailed information to cross functional teams to ensure absolute accuracy in the final file
• Compile legal documents to attach to the application as needed
• Manage updating glossaries/term bases
• Escalate feedback needs through proper channels
• Complete or compile monthly reports and alert management of error trends
• Help guide Associate Translation Coordinators, as needed
• Collaborate with development team in reporting bugs
• Work on special projects and other duties as assigned by management

Required Profile

Education and Experience:

• Working knowledge of SAVANTA, Trados, and MS applications
• Excellent analytical, organizational, written, and verbal communication skills
• Willingness to occasionally manage and deliver projects during non-standard hours
• Outstanding planning, scheduling, and coordination skills
• Highly motivated with a willingness to take initiative and complete assignments
• Ability to stay on task with minimal supervision and regularly report on progress
• Quick learner with the ability to multi-task in occasionally stressful situations
• Proficient in Microsoft Office, advanced Excel skills (pivot tables, regression analysis, etc.) a plus
• Good time management skills and ability to complete a heavy workload within an established time frame
• Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
• Fluent in English

Personal Attributes:

• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients