Transaction management associate

About the team

Zillow Group is looking for a Transaction Management Associate to assist with our asset sale efforts for the Mortgage segment. This position reports directly to the Transaction Manager, Mortgage Capital Markets and is responsible for working across functional teams to maintain controlled operational processes that allow for seamless and continuous placement of loans originated by Zillow Home Loans and realize targeted gain on sale margins. The Transaction Management team develops, negotiates, and formalizes contracts with new servicing buyers and ensures that all existing contractual obligations for all investors/services are met.

About the role

• Coordinate with Capital Markets trade desk and loan delivery teams for loan and servicing sales. Troubleshoot transaction issues and provide recommendations for operational improvement.
• Review closed loan files for accuracy, completeness, and alignment with investor, agency, and regulatory requirements, escalating high-risk issues and recommending corrective actions.
• Reconcile investor purchase advice and compare the execution relative to expectations.
• Monitor post-closing pipeline and key quality metrics, identifying trends, process gaps, and root causes, and partnering with leaders to implement improvements that enhance efficiency and reduce defects.
• Monitor collateral reports, communicate with custodians, and raise collateral concerns.
• Interpret evolving post-closing and secondary-market guidelines, translating requirements into clear, repeatable procedures and job aids for the broader team.
• Serve as a primary point of contact for escalated post-closing questions, investor suspense items, and exception requests, ensuring clear, timely communication and follow-through.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $27.00 - $40.60 hourly. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $25.70 - $38.50 hourly. The base pay range is specific to these locations and may not be applicable to other locations. Actual amounts will vary depending on experience, performance and location.

Who you are

• Bachelor’s degree in Business, Finance, or a related field.
• 3+ years of experience in mortgage operations, with significant exposure to post-closing, funding, shipping, or secondary-market delivery.
• Demonstrated experience reviewing closed loan files for completeness and compliance with investor or agency requirements in a high-volume environment.
• Strong analytical skills and attention to detail.
• Excellent communication and presentation skills.
• Ability to work effectively in a team environment to improve results.
• Highly proficient in MS Office applications.
• Ability to multi-task and excel in a fast-paced, constantly evolving and data driven organization.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.