About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Summary:

First Due is seeking a tech-savvy individual with firefighting/EMS experience to deliver highly engaging online and in-person product training to our expanding list of leading public safety agencies. As a First Due Trainer, you will also be responsible for developing training content. This includes planning, producing, writing, recording, and sharing training content covering First Due’s full suite of software products. Your goals will be to ensure the public safety agencies we work with receive superior product training and have access to a wide range of training content.

Key Responsibilities:

• Delivering exceptional customer service during all interactions with customers, both internal and external.
• Conducting online and in-person training.
• Collaborating with customers to maximize their success with First Due’s products.
• Considering the unique needs of each customer by delivering intellectually stimulating instruction.
• Identifying and mitigating gaps in customer knowledge.
• Nurturing long-term relationships with our customers.
• Creating knowledge base articles, release notes, training videos and other instructional content.
• Serving as a subject matter expert for internal and external customers.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

Qualifications:

• +5 years of firefighting/EMS experience.
• Technical experience managing or implementing software platforms within your fire department.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Experience in adult learning environments.
• Self-directed with strong organizational and time-management abilities.
• Ability to contribute and collaborate as member of a remote-based team.
• Project management experience.
• Demonstrated strong leadership abilities.
• A detail- and accuracy-oriented work ethic, including ability to effectively document and resolve issues.
• Experience creating knowledge base articles, release notes, video-based training, and other instructional content.
• Ability to build positive and effective work relationships with customers, co-workers, vendors, and others.
• Ability to travel 30% of the time to deliver in-person customer training.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.