Technical writer / business analyst

Required Qualifications

• Experience working in a hybrid capacity involving Technical Writing, Business Analysis, Systems Analysis, Implementation Coordination, or similar technology-focused responsibilities.
• Strong technical documentation experience, including:
• Technical procedures
• Process flows and workflow diagrams
• Integration documentation
• Business and technical requirements
• Implementation guides
• Escalation procedures
• Operational documentation
• Best-practice documentation
• Strong experience gathering requirements directly from engineers, technical SMEs, business stakeholders, and IT teams.
• Excellent verbal and written communication skills.
• Ability to confidently engage technical teams, ask probing questions, and extract the information necessary to produce accurate documentation.
• Strong understanding of the Software Development Life Cycle (SDLC).
• Working knowledge of:
• REST/API integrations
• JSON
• XML
• Application and system integrations
• Technical configurations
• System-to-system communication
• Ability to understand technical concepts without needing to be a hands-on software developer.
• Experience performing gap analysis, process analysis, requirements gathering, and process improvement.
• Strong organizational skills with the ability to coordinate multiple workstreams, stakeholders, deliverables, and priorities.
• Proactive working style with the ability to identify missing information and drive conversations forward.
• Comfortable operating within a complex enterprise technology environment.

Preferred Qualifications

• Experience functioning as a Business Analyst within an engineering or IT organization.
• Previous Scrum Master experience.
• Experience working within Agile/Scrum environments and supporting technical backlogs.
• Experience supporting enterprise technology implementations and integrations.
• Experience working with geographically distributed or international technology teams.
• Experience creating visual documentation such as:
• Process flow diagrams
• System integration diagrams
• Workflow diagrams
• Current-state / future-state process maps
• Experience supporting technology implementations rather than exclusively software development projects.

Technical Skills

• Business Analysis: Requirements Gathering, Business Requirements, Functional Requirements, Technical Requirements, Gap Analysis, Process Improvement, Current-State/Future-State Analysis, Stakeholder Management
• Technical Documentation: Technical Writing, Process Documentation, Integration Guides, Standard Operating Procedures (SOPs), Workflow Documentation, Implementation Guides, Knowledge Management, Best Practices
• Technical Concepts: SDLC, REST APIs, API Integrations, JSON, XML, System Integrations, Application Architecture, Technical Configurations
• Agile / Project Support: Agile, Scrum, Backlog Management, Sprint Support, Implementation Coordination, Project Tracking, Risk & Dependency Tracking
• Documentation & Visualization: Process Flows, Workflow Diagrams, Flowcharts, System Documentation, Technical Diagrams