Technical success manager

Everbridge Control Center empowers organizations with a centralized command-and-control platform that unifies physical security systems, operational data, and critical communications. It enables security teams to detect, assess, and respond to incidents faster through real-time visibility, intelligent automation, and seamless integration across the enterprise.

The Technical Success Manager (TSM) is a strategic customer lifecycle leader responsible for accelerating Annual Recurring Revenue (ARR), driving customer adoption, enabling modernization, and ensuring long-term customer value realization. Unlike traditional project delivery or support roles, the TSM owns customer outcomes from project kickoff through renewal, expansion, and transformation.

What you'll do:

• Own the end-to-end customer lifecycle from project kickoff through adoption, renewal, expansion, and modernization.
• Serve as the primary owner of customer health and executive engagement.
• Drive product adoption, business outcomes, and measurable value realization.
• Partner with Delivery, Support, Product, Engineering, Sales, Finance, and Customer Success to ensure a seamless customer experience.
• Accelerate subscription activation and ARR realization at project kickoff.
• Identify modernization, cloud migration, and expansion opportunities.
• Reduce support demand and executive escalations through proactive lifecycle management.
• Develop success plans, governance reviews, and adoption roadmaps.
• Up to 20% travel required.

What you'll bring:

• Bachelor's degree in Business, Information Technology, Engineering, or related field.
• 7+ years in Customer Success, Technical Account Management, Professional Services, Consulting, or similar customer-facing leadership roles.
• Experience managing enterprise software customers and cross-functional stakeholders.
• Experience with Control Center.
• Strong understanding of SaaS, subscription business models, cloud transformation, and enterprise technology.

The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $120,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.

Fair Chance Statement US & Canada

We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.

For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history:

• Access to sensitive or confidential information, such as financial records, proprietary data, or client information.
• Management of cash, company funds, or other valuable assets.
• Work in environments requiring heightened security measures.
• Compliance with contractual or regulatory requirements specific to the position.

We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.

Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.

Equal Employment Opportunity

Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employment Practices

Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.