Team lead, sales operations

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business.

Working hours: Monday – Friday 8:00 am - 5:00 pm and some after hour updates

Location requirements: Remote, work from home in the United States

Why this job is exciting

Ready to lead in a fast-paced, ever-changing MSP environment? As Team Lead, Sales Operations Specialist, you'll be in the middle of the action, building and leading a team that keeps quotes moving, orders flowing, and vendors and clients talking to the right people at the right time. No two days are alike, shifting priorities, and you'll be the steady hand that keeps the team focused, trained, and proactive.

You know how to:

• Build and lead a Sales Operations team by training new team members on products, tools, and process, and being available as their go-to resource throughout the day.
• Manage a high volume of requests with constantly shifting priorities, while coaching your team, and staying on track.
• Produce data for sales team, including but not limited to, forecasting, stack ranking, territory management.
• Own the day-to-day workflow across and determine priorities
• Quote internal offerings and follow up with order approvals.
• Track Master Service Agreements (MSAs), ensuring new clients complete and sign required paperwork.
• Communicate directly with procurement and finance contacts to keep orders and approvals moving.
• Stay proactive during downtime — training your team, and maintaining regular communication cadences with vendor partners so you can relay what's new and relevant back to the team.
• Maintain and update sales opportunities in the ConnectWise program.
• Advanced knowledge of Excel, data management software, business intelligence tools.
• Support and unblock your team throughout the day, jumping in wherever help is needed.

Who you are

You're a natural leader who thrives on variety. You want to be hands-on: building quotes, working directly with vendors and clients, and coaching a team through a high volume of requests and constant change. You have sharp attention to detail, you're comfortable being the go-to resource our sales team can rely on, and you're excited to learn new products.

• 2+ years of experience in sales operations, sales support, or a similar administration/coordination role, ideally within IT, MSP, or a related technology environment.
• Prior experience training, mentoring, or leading others – whether as a formal people manager or information go to resource on a team, with the ability to stay patient and clear when priorities shift quickly.
• Strong attention to detail and follow through with the ability to manage a high volume of requests (quotes, orders, vendor communications) accurately and without letting things fall through the cracks.

Pay and Benefits:

This is a full-time position located in the United States and performed remotely with some travel.

The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.

Interview Process

Typical interview process for this role:

• Application Stage - Thanks for showing interest by submitting your application!
• Screening Stage - Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek.
• As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:
• Self-Description: Select adjectives that best describe you.
• Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.
• Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: https://surveys.cultureindex.com/s/UFfhWqnV5S/68963
• Interview Stage - We’ll dive into your experience more in depth (subject to change based on availability)
• One-hour interview with Hiring Manager (virtual)
• One-hour follow-up interview with a team member (virtual)
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

NexusTek participates in E-Verify for all US Employees.

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US