Job Description Summary

The T901 Product Support Manager demonstrates accountability for functional, business, and broad company objectives. In this role you will develop, integrate, and implement processes that meet business financial and technical needs across the organization, manage complex issues within functional area(s) of expertise, be involved in long-term planning, and contribute to the overall business strategy and execution. High levels of operational judgment are required to achieve outcomes required.

Job Description

Job Title

T901 Product Support Leader (Product Support Manager)

Company Intro/About GE Aerospace

GE Aerospace is a world-leading provider of aircraft engines, components, and integrated systems for commercial and military customers. We support critical missions by bringing together deep engineering expertise, operational excellence, and a relentless focus on Safety, Quality, Delivery, and Cost.

Site, Business, OR Functional Area Overview

This role is based in Lynn, Massachusetts (GET) and supports the T901 program within the Services/Support organization. You will work cross-functionally with Engineering, Program Management, Operations, and customer-facing teams to ensure the T901 engine enters service with the supportability, readiness, and sustainment infrastructure required by the U.S. Army.

Role Overview

The T901 Product Support Leader demonstrates accountability for functional, business, and broader company objectives. In this role, you will lead a cross-functional team (including direct reports) to develop, integrate, and implement product support processes that meet financial and technical needs across the organization. You will manage complex product support challenges, contribute to long-range planning, and help shape product support strategy through qualification and entry into service. High levels of operational judgment are required to deliver outcomes across cost, schedule, technical requirements, and customer commitments.

Key Responsibilities

• Cross-Functional Leadership: Lead a cross-functional team and direct reports to complete development and production introduction of the improved T901 turbine engine for the U.S. Army. Align stakeholders to program milestones and ensure disciplined execution.
• Integrated Product Support Planning & Execution: Develop and maintain the integrated product support plan for the T901 program. Manage execution through qualification, entry into service, and transition to sustainment readiness.
• Functional Support Integration: Coordinate support activities across Support Equipment, Repair Engineering, Technical Publications, Reliability, Maintainability, Human Factors Engineering, Provisioning, Customer Training, and Maintenance Data Systems to meet customer requirements and business goals.
• Cost & Schedule / EVM Support: Develop cost and schedule planning estimates supporting internal and external Earned Value Management (EVM) processes. Drive visibility to risks, assumptions, and execution status.
• Program Management – Development Through Production: Manage product and service development efforts from concept through production introduction, ensuring supportability is designed-in and scalable.
• Product Support Strategy & Resourcing: Influence product support strategy, including resource planning and policy development. Interpret internal and external business challenges to recommend best practices that improve products, processes, and services.
• Digital Product Support Strategy: Develop and implement the digital strategy for the T901 engine to maximize customer value (e.g., data-enabled support, improved sustainment insights, enhanced readiness outcomes).
• Judgment, Problem Solving, and Decision Support: Use high-level judgment to assess incomplete or complex information, ask the right questions, and develop recommendations using multiple data sources. Generate solutions beyond standard parameters to address technical, schedule, and customer challenges.

Required Qualifications

• Education: Bachelor’s degree from an accredited university or college.
• Experience: Minimum 5 years of experience in product support and/or product development.

Additional Information

Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs/projects. Ability to document, plan, and execute programs. Established project management skills.

Closing

At GE Aerospace, we are committed to fostering an inclusive workplace that values diversity and empowers employees to thrive. This role requires access to U.S. export-controlled information. Therefore, for applicants who are not asylees, refugees, lawful permanent residents, or U.S. Citizens (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), final offers will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position