Support specialist

QuickStaffing HR is looking for a Software Support Specialist for its partner company, EachBase, to support a SaaS practice management platform used by US-based medical clinics.

JOB TYPE & SCHEDULE

Full-time, Mon–Fri, 17:00–02:00

WORK FORMAT

Remote

KEY RESPONSIBILITIES

• Maintain accurate client records, support history, and ticket statuses,
• Create clear, detailed tickets for development and product teams regarding bugs and feature requests,
• Lead live video calls with US clients to address questions, troubleshoot software issues, and provide solutions,
• Onboard and train new clients by walking them through software sections and features,
• Investigate reported problems to determine whether they are user errors or software bugs,
• Proactively follow up with clients until their issues are fully resolved.

MAIN REQUIREMENTS

• Bachelor's degree in Information Technology, Communications, Linguistics, Business Administration, or a related field,
• Fluent English with excellent verbal and written communication skills,
• 2+ years of experience directly working with US clients in Software Support, Client Training, Technical Client Assistance, or SaaS Implementation,
• Ability to explain complex technical concepts in simple, easy-to-understand language,
• High level of patience, empathy, strong problem-solving abilities, emotional composure under pressure, and active listening,
• Experience with HubSpot, ticket management tools (Zendesk, Jira, Freshdesk), or healthcare/EHR/EMR software Is an advantage.

HOW TO APPLY

Interested candidates are invited to submit their CV to hr@quickstaffing.co with 'Software Support Specialist' in the subject line.