Student experience project analyst

In order to participate in Berklee Student Employment, a student must fulfill the following requirements:

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.

For complete program details, please go to our website: www.berklee.edu/se.

Berklee seeks a Student Experience Project Analyst – Workday Student, who will support the rollout of Workday Student by helping review student-facing job aids, participating in system testing, and supporting mock semester activities. This role brings a valuable student perspective to the project, helping ensure that instructions are clear, processes are easy to follow, and students are prepared to use the new system.

During mock semester—a simulation of student activities before launch—the Student Project Assistant will serve as a student subject-matter expert (SME) for assigned processes, helping other student participants navigate activities and sharing questions and feedback with the project team.

Essential Duties and Responsibilities:

Job Aid Review and Feedback

• Review student-facing Workday Student job aids and step-by-step instructions for clarity, accuracy, and ease of use.
• Follow documented steps in the designated project environment to help verify that instructions and screenshots align with the student experience.
• Identify confusing language, missing steps, unfamiliar terminology, and opportunities to make materials more student-friendly.
• Document feedback and collaborate with the project team to review updates.

Testing Support

• Participate in Workday Student testing as needed, following assigned scenarios and instructions.
• Complete assigned student activities and document results, including unexpected outcomes or difficulty completing a task.
• Report issues with sufficient detail for project team review, including steps taken and screenshots when appropriate.
• Retest assigned activities after updates and communicate whether issues have been resolved.

Mock Semester and Peer Support

• Attend training and preparation sessions to develop familiarity with assigned Workday Student processes.
• Help prepare for mock semester by reviewing participant instructions and practicing assigned activities.
• Serve as a peer resource and student SME during mock semester, helping other students understand instructions and navigate assigned tasks.
• Recognize when a question or issue requires project team assistance and escalate it to the appropriate team member.
• Capture recurring questions, challenges, and feedback to inform improvements to training materials and student communications.
• Participate in debrief sessions and share recommendations from a student perspective.

Required Skills and Knowledge:

• Currently enrolled as a student at Berklee and eligible for student employment.
• Strong attention to detail and ability to follow written instructions.
• Clear communication skills and a willingness to assist fellow students.
• Comfort learning new technology and explaining steps to others.
• Ability to document observations, ask questions, and provide constructive feedback.
• Dependability, organizational skills, and the ability to work independently and collaboratively.
• Willingness to follow project guidelines for confidentiality and appropriate handling of student information.

Remote work is possible for this position.